Assistant Officer: AV Technical Support Engineer (post level 13) at University of the Free State

Description

• KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll  Applications submitted through any other platform will not be considered. The system allows a maximum of eight attachments. To avoid upload issues, we recommend merging some or all documents into fewer files before submitting.

INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!

• To ensure your application is complete, you must submit ALL documents listed under the inherent requirements, as well as the following standard documentation:                                                                      
• A detailed Curriculum Vitae.
• Copies of your qualifications, or official proof of qualifications obtained (If you hold foreign qualifications, please include SAQA accreditation).
• A copy of your identity document (South African ID or passport for foreign nationals).
• Confirmation of employment in the form of a letter, appointment contract, service certificate, or recent payslip from your current or most recent employer (applicable to external applicants only).

Duties and responsibilities:

• Provide technical support for hardware and software by performing troubleshooting, root-cause analysis, and resolution of requests/incidents.
• Provide efficient and effective customer service to the user.
• Provide after-hours audio-visual technical support, as needed.
• Install audiovisual technologies.
• Deploy and install software, inclusive of system software, productivity software and applicable driver software.
• Relocate audiovisual equipment as per operational requirements. 
• Troubleshoot and resolve hardware or software-related incidents.
• Research, test and evaluate new technologies on request.
• Provide technical onsite support during special events on and off campus.
• Perform incident and service request classification and prioritization.
• Prioritise request, incidents and problems to ensure high service levels.
• Provide audiovisual and streaming support for events and activities throughout the campus.
• Perform preventative maintenance on audiovisual equipment and venue workstations.
• Relationship Support
• Ensure client satisfaction by adhering to Service Level agreements (SLAs).
• Ensure clear and effective communication to manage relationships and needs/ requirements.
• Establish and maintain healthy and professional relationships with function-related stakeholders.
• Liaise with the Lead: ICTS Audio Visual Deployment and Maintenance Management to escalate any issues to receive the required attention.
• Quality Assurance
• Adhere to, and contribute to all relevant policies and procedures, standards and guidelines.
• Contribute and support the review and drafting of the relevant SOPs, as required.
• Professional Development
• Fulfil all responsibilities regarding performance management.
• Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/ or courses.
• Inherent requirements:
• Grade 12 or a national vocational certificate on NQF level 4.
• Minimum of one (1) year’s experience in hardware and software technical support.
• Valid driver’s licence (attach a copy).

Recommendations:

• Professional certification in one or more of the following (attach proof):
• Comptia A+ 
• Comptia N+
• Crestron certification
• Molex Certification
• Dante AV networking
• Kramer AV certified

Competencies

Required competencies: 

• Results Orientated:
• The ability to set high standards, establish tough goals, and to work to achieve success.
• The ability to be reliable, responsible, dependable and to fulfil obligations.

Strategic Thinking:

• The ability to plan work and to follow plans.
• The ability to carefully analyse information and use logic to address issues and problems at work.

Business Acumen:

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

Leading:

• The ability to maintain high levels of personal motivation, energy and enthusiasm.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

Building Coalitions:

• The ability to interact with others and establish personal connections with people.
• The ability to make decisions through consultation, collaboration and working with close supervision. 

Assumption of duties:

• 01 January 2026 as soon as possible.

Closing date:

• 20 November 2025

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