Assistant Executive Housekeeper at MORE Family Collection

Job Description

• The Assistant Executive Housekeeper supports the Executive Housekeeper in maintaining the highest standards of cleanliness, presentation, and guest service across the lodge or hotel. This role ensures that housekeeping operations run smoothly, staff are well-trained and motivated, and that all rooms and public areas meet luxury hospitality standards. The position is ideal for someone with strong leadership skills, attention to detail, and a passion for creating exceptional guest experiences.
• Please Note – This Role requires you to live off site, company transport is provided if you do have your own transport. 

Key Responsibilities

• Housekeeping Operations & Standards
• Oversee daily housekeeping activities including room cleaning, laundry, and turndown service.
• Ensure all rooms and public areas meet 4–5-star presentation standards.
• Implement and monitor eco-friendly and sustainable housekeeping practices.
• Maintain health, safety, and hygiene protocols including PPE use and chemical safety.
• Team Leadership & Staff Development
• Supervise and guide housekeeping staff, ensuring high performance and morale.
• Provide on-the-job training and mentorship, especially for team members from local communities.
• Promote respectful leadership and foster a culture of pride and accountability.
• Support internal promotion and career growth within the housekeeping team.
• Inventory & Stock Control
• Manage stock levels of cleaning supplies, amenities, and linen.
• Conduct regular inventory checks and ensure accurate record-keeping.
• Liaise with suppliers and ensure timely replenishment of essential items.
• Guest Service & Communication
• Interact professionally with guests, ensuring their needs are met with discretion and warmth.
• Handle VIP guest requirements and special requests with precision.
• Communicate effectively with other departments to ensure seamless guest experiences.
• Administration & Systems
• Assist with scheduling, rosters, and staff attendance tracking.
• Use property management systems and basic computer tools for reporting and communication.
• Maintain housekeeping records and contribute to operational reporting.
• Required Skills and Experience
• Education & Training
• Minimum: Grade 12 (Matric)
• Preferred: Certificate or Diploma in Hospitality, Housekeeping Operations, Tourism, or Hotel Management

Experience

• Minimum 3 years in a housekeeping role within a lodge, guesthouse, or hotel.
• At least 1 year in a supervisory role.
• Experience in a luxury hospitality environment is highly advantageous.

Closing Date: November 14, 2025

Skills

• Leadership and team management
• Advanced cleaning and laundry knowledge
• Inventory and stock control
• Customer service excellence
• Basic computer literacy
• Fluency in local language(s) and basic English
• Knowledge
• 5-star housekeeping standards and VIP guest handling
• Health, safety, and hygiene protocols
• Sustainable housekeeping practices
• Personal Attributes
• Attention to detail
• Pride in work and presentation
• Honesty and reliability
• Respectful leadership style
• Willingness to learn and mentor others

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.