Area Manager – Security at Thorburn Security Solutions (Pty) Ltd

• Thorburn Security Solutions is looking for a highly motivated candidate to fill the role of Area Manager. Reporting to the Operations Manager, the Area Manager is responsible for monitoring the security operations for a client. Implement security regulations and rules to ensure a safe environment for employees and visitors of the client, coordinates the provision of contractual and ad hoc security services to customers in accordance with legislation, PSIRA regulations, Company policies to ensure that the budgeted financial targets are achieved.
• As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities    

• Manage the Security Operations in accordance with site specification & PSIRA standands 
• Reduce unplanned absenteeism to ensure maximum site coverage 
• Control overtime that is caused by unplanned absenteeism 
• Prevent claimants against the Company through regular assessment of customer risks 
• Ensure that all services provied are invoiced accuatley and paid for on time 
• Hold regular meetings with the service providers and ensure that reports are prepared to assist the Security Director during contract review meetings ISO 9001; 14001 & 45001 – SOMS Quality, Environmental and Health & Safety Standards
• Adhere to the Thorburn Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies and Procedures as applicable to this position Ad Hoc
• Any reasonable action requested by management

Control: 

• Direct Wage control (manage overtime) 
• Contract contribution in line with budget forecast 

Effective Organisation 

• Analyse staff turnover to ensure porper allocation of employee in line with contract/site requirements 
• Effective management rosters and shift patterns in accordance with PRP 
• Management of time & attendance (overtime, annual and sick leave)

Supervision 

• Provide for employee engagement platforms including parades attendance 
• Conduct regular performance assessment and give corrective feedback on all subordinate employees 
• Maintain discipline of employees in accordance with code of conduct and related legislation
• Deploy Psira registered officers at teh sites 
• Ensure that armed response officers under one’s supervision are certified in accordance with Regulation 21

Retain clients by delivering customer service in accordance with SLAs 

• Conduct regular service audits and implement corrective actions where there are gaps
• Resolve customer queries speedily 
• Maintain an open communication with clients in line with in line with escalation procedure 

Skills and Competencies    

• Leading and Managing of subordinates 
• Disputes Resolution & Managing Conflict 
• Verbal & Written Communication 
• Management of Labour relations 
• Working knowledge of financial statements 
• Extensive knowledge and at least 2 years and above working with Online Intelligence System (Ciims)

Qualifications    

• Grade 12 or an equivalent qualification
• Security Management Certificate / Diploma 
• PSIRA Grade A certificate
• Valid driver’s license required; own vehicle considered an added advantage.
• Online Intelligence Training Certificate