Area Manager – Based in Gauteng at Clicks Group

Introduction

• To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand

Job description

• To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
• To deliver and manage financial targets for the area
• To deliver and manage internal processes, procedures and compliance for the area
• To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
• To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
• To generate, analyse and act on relevant reports and provide feedback within specified timeframes
• To be the customer’s first choice health and beauty retailer by living and driving the company values
• To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
• To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
• To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
• To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
• To deliver adherence to HR policies and procedures that is aligned to corporate governance

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12
• Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
• Minimum 5 years’ experience in an area management role within a retail store operations environment with exposure to managing a diverse team
• Extensive people management experience
• Financial management experience (budgets, profit and loss statements, financial rations, etc.)

Job Knowledge and Skills Required:

• Retail Management
• Financial Management
• Risk Management
• Human Resource Management
• Change Management
• Business Acumen
• Commercial and Entrepreneurial Awareness
• Communication Skills
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Able to motivate people
• Persuading Skills

Essential Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principles and Values
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking