Allocations Specialist – France at AnyVan

What you’ll be doing:
Joining the Allocations team you’ll be the go-to person for keeping things moving—literally! Working with the supply side and our drivers in France, here’s what you’ll be getting stuck into.

• Make sure all our jobs are allocated by proactively reaching out (mostly by phone) to our TP’s to pitch the available jobs to them.

• You’ll need to own the allocation process—manage pipelines and assign jobs to TPs in a way that keeps them engaged and motivated.

• Stay on top of your TP network and build solid relationships.

• You’ll know who’s available, what vehicles they have, where they are, what jobs they can cover, and their rates and margins.

• Make sure they’re getting the kind of work that suits their needs so they stay active and loyal to AnyVan.

• Have good commercial and influencing skills to negotiate competitive rates that work for AnyVan, our customers, and our TP’s.

• Manually create ‘routes’ and schedules for transport partners consisting of multi-job loads.

• Manage and monitor job routes to make sure everything runs to schedule.

• Jump in when things don’t go to plan—resolve issues quickly by working closely with both TPs and customers to find smart, timely solutions and handle last-minute cancellations or failures by re-allocating the jobs (this is where you’re relationships and knowledge of you TP base really comes in to play).

• Handle key admin tasks like checking proof of delivery and keeping in touch with customers.

• Hit your targets—not just on numbers, but on the way you work too (top-notch customer service, strong communication, etc.).

• Performance will be measured through the following key metrics

• Build great relationships across AnyVan. You’ll work closely with teams like Sales and Customer Services to share operational insights and improve overall service delivery.

What you’ll bring:

• Experience in a commercial contact center/transport broker, transport coordinator, or live control/logistics role.

• Bonus points if you have knowledge of the French market.

• You MUST be able to speak and write fluently in French.

• A commercial approach — You know how to build trust-based relationships and can negotiate with TPs in a way that works for both them and the business.

• Targets don’t scare you—you’re comfortable working towards them and hitting your goals.

• You’ve got strong Excel skills and can pull together accurate, insightful reports to help drive smarter decisions.

• Self-motivated, emotionally intelligent, and resilient—you stay cool under pressure and adapt easily when things change.

• Currently living in a commutable distance to our offices in the Central Business district and happy to be based onsite 5 days a week and can work weekends and evenings on a rotational shift pattern.