Company:
Standard Bank Group
Industry: Banking / Financial Services
Deadline: Not specified
Job Type: Full Time
Experience: 1 – 2 years
Location: Gauteng
Province: Johannesburg
Field: Banking, Customer Care
Job Description
- To provide an efficient inbound and outbound call centre function to Fleet merchants by resolving queries and complaints accurately and within agreed service times. The call centre provides a 24/7 service. To provide an administration support function.
Qualifications
- Type of Qualification: Secondary/High school/A levels/Matric
- Field of Study: Not applicable
Experience Required
- Business Solutions
- Business & Commercial Banking
- 1-2 years
- Experience in the Fleet management system, Call Centre experience will be beneficial.
Additional Information
Behavioural Competencies:
- Checking Things
- Documenting Facts
- Embracing Change
- Examining Information
- Following Procedures
Technical Competencies:
Client Servicing
- Customer Understanding (Business Banking)
- Product Knowledge (Business Banking)
- Risk Awareness
- Risk Identification
