(1267) Team Leader – Administration-FINSURV at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Plan, prioritise and allocate work for the team, using discretion in defining and prioritising tasks.
• Receive web-based external applications from Authorised Dealers (ADs) and Authorised Dealers with limited authority (ADLAs).
• Reroute workflows on the 1FinSurv system, as needed.
• Review metadata captured by administrators on relevant systems and ensure accuracy of information.
• Supervise the timely routing of web-based and expedited applications to the appropriate divisions within FinSurv and publish finalised responses to stakeholders.
• Supervise the quality of all general correspondence and official documents for FinSurv, ensuring alignment with the South African Reserve Bank’s language and corporate identity standards.
• Approve new and updated templates.
• Supervise administrative tasks related to the teams’ function, including the maintenance of files that document activities, record-keeping and submissions to external stakeholders.
• Engage with relevant internal and external stakeholders (ADs and ADLAs), demonstrating a service orientation and the ability to convey and explain information fluently.
• Monitor, track and report on information and statistics produced by the Section.
• Act as a systems administrator for the document management and web-based systems in order to contribute towards the overall security of these systems.
• Ensure adherence to established practices, given processes, rules and regulations, ensuring compliance with standards, policies and other guidelines in executing own tasks.
• Identify, evaluate and resolve defined, routine and new problems within a familiar context (i.e. addressing system-related issues, stakeholder complaint management and continuous process improvement), applying solutions based on relevant evidence and procedures, while demonstrating an understanding of the consequences.
• Propose and implement the refinement and continuous improvement of systems, tools, controls, methods and processes within the administration area.
• Manage the performance and developmental needs of the team.

Qualifications

To be considered for this position, candidates must be in possession of:

• a National Diploma in Administration or an equivalent NQF 6 qualification; 
• a minimum of five to seven years’ experience in administration or shared services environment; and
• supervisory experience (an added advantage).