Company:
Maersk Line
Industry: Logistics and Transportation
Deadline: Not specified
Job Type: Full Time
Experience: 3 – 5 years
Location: Western Cape
Province: Cape Town
Field: Customer Care, Logistics
KEY RESPONSIBILITIES:
- Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
- Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
- Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
- Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
- Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
- Coordinate ocean shipments and logistics while processing all needed work.
- Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
- Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
- Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
- Energetic, well-organized, self-initiated, and good coordination skills are a must.
WHO WE ARE LOOKING FOR:
Someone with:·
- 3 to 5 years’ relevant experience in shipping, clearing, freight forwarding or logistics
- Strong knowledge of supply chain operations and customer service excellence
- Proven stakeholder management and communication capabilities
- Analytical, organized, and digitally savvy
- Able to operate under pressure and manage competing priorities
- Execution-oriented with a cost-conscious mindset
