Company:
M-KOPA
Industry: ICT / Telecommunication
Deadline: Not specified
Job Type: Full Time
Experience:
Location: Eastern Cape
Province: East London
Field: Customer Care, Procurement / Store-keeping / Supply Chain
Your Impact
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Inventory Management: Receive, issue, and track stock with precision. Lead monthly stock takes and ensure depot readiness.
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Reverse Logistics: Manage phone swaps and returns with speed and empathy.
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Sales Support: Partner with acquisition and upgrade teams to ensure stock availability and smooth transactions.
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Customer Service: Log, troubleshoot, and resolve customer issues. Be the face of M-KOPA’s promise.
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After-Sales Care: Follow up on servicing, ensure timely pickups, and close the loop with customers.
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Depot Branding: Maintain visibility and quality of marketing materials.
Must-Have Qualifications
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Demonstrable experience in customer care or inventory management—ideally in mobile retail.
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Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
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Proven ability to manage front-office operations and digital systems.
