Specialist: Debt Collector (10630) at The South African Revenue Service (SARS)

Job Purpose

• To effectively apply advanced knowledge of understanding of debt enforcement collection processes on outstanding debt and returns for CIT, PIT, PAYE, VAT and Customs and Excise tax types including effective applying master knowledge in one Primary Product, either in Customs and Excise; Business Rescue; International Collections; Criminal Investigations or Voluntary Liquidations; through face-to-face, virtual, and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance. Handle unique or more complex situations in a range of actual situations and impart knowledge to beginner, intermediate and proficient roles.

Education and Experience

Minimum Qualification & Experience Required

• Relevant bachelor’s degree / Advanced Diploma (NQF 7) and 5 – 7 years’ Debt Collection experience or similar environment, of which 2 – 3 years at a technically skilled level

OR

• Senior Certificate (NQF 4) and 10 years related experience, of which 2 – 3 years at a technically skilled level

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
• Analyse movement (tracking and tracing) of money by using third-party data i.e. SARB, Banks for debt collection purposes.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
• Ensure prevention, detection and investigation of Debt Management commercial crimes (such as fraud, negligence, corruption and money laundering) and provide support to law enforcement agencies in enforcing the law where applicable.
• Facilitate completion of Withdrawal of Customs Bonds and Write off cases for complex taxpayers and presentation to relevant Committees for approval in the completion of the case on the system for Complex taxpayers.
• Identify cases where there is risk of dissipation assets and take the necessary steps for obtaining the Preservation order.
• Identify Serious Tax/Customs and Excise Offences, complete STO/RSN. and/or hand over to relevant Subject expert.
• Impart knowledge, coach and mentor employees at Beginner, Intermediate, Proficient, Advance roles
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
• Issue Final Demand, TPA, Civil Judgement, and/or Writ of Execution to taxpayers that remains non-compliant (for all debt collection processes including Personal Liability) and communicate request outcomes as required.
• Perform comprehensive analysis of bank statements, cash flow statements, assets and liabilities statements including performing a comprehensive of interpretation of financial statements especially in matters where there are multiple and complex financial structures.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
• Prepare and complete Payment Arrangements for requests for all Deferment requests (simplified and non-simplified) within the specified turnaround times.
• Prepare and issue a Lien for debt related to Customs and Excise debt for Complex taxpayers
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Provide inputs to change Policies and Procedures and the Law to enhance Revenue collection.  
• Provide litigation support and present findings for liquidation or sequestration proceedings against continuous non-compliant taxpayers.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
• Resolve Escalations (CMO queries, Ombudsman cases, etc.) for complex matters.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Respect
• Trust

Technical competencies

• Business Acumen
• Business Knowledge
• Business Writing Skills
• Customer Liaison
• Data Collection and Analysis
• Debt Management
• Efficiency improvement
• Financial Analysis and Reporting
• Functional Policies and Procedures
• Legal Compliance
• Negotiation Skills
• Planning and Organising
• Problem Analysis and Judgement
• Quality Orientation
• Reporting
• Risk Identification
• Risk Identification
• Verbal Communication