Business Excellence Lead at Unilever

JOB PURPOSE

• The role is an end-to-end key country leadership role which starts from strategy and planning and ensures great operational execution in the field, enabled by data driven analytics.
• Leading a team of data analysts, whare responsible for business reporting and insights, you and the team don’t just answer questions, you help the business ask better ones.
• You turn data intclarity, not just charts, with insights that enables data led business actions.
• Unilever is the place where you can bring your purpose tlife with the work that you d– creating a better business and a better world. If you are data driven, digitally focused and love tstorytell meaningful wins from data, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Leads Business Excellence Strategy & Prioritization for South Africa, in line with IBP plans as agreed with Country Lead.
• Develop and oversee the data insights strategy, ensuring alignment with business goals and KPIs.
• Country owner for Reach & Penetration OKRs.
• Acts as the strategic integrator across CD and Marketing tensure unified alignment of business targets and cross-functional target alignment.
• Manages local market specific reporting in alignment with UniOps lead ensuring local reporting is not duplicated within regional reporting.
• Drive adoption of reporting utilisation across business tmove towards becoming a fully business data driven entity via meaningful insights and data led decisions.
• Spearhead collection of external SSD working with CD Leaders tgather SSD from all Trade Partners. Plan, design and implement SSD roadmap as part of continuous data improvement.
• Leads management: report on lapsed & existing customer lead management flows and support new customer flow.
• Acts as functional expert on initiative adoption and implementation in CD, with specific focus on CD implementation of CX initiatives across all local CD teams.
• NRM Analysis – Drives focus on CD ROI promos and marketing activations based on CD & Marketing activity grids as well as promotional spend vs outcome.
• Provides data driven insights tall incentive designs and reviews key incentives timprove design.
• Change Leader for CX transformation in the country; acts as custodian of technology and improvement across commercial teams (CRM, UDL)
• Responsible for BEX budget in country P&L which includes CRM, Data automation and enhancement costs including forecasting, actuals and contract negotiations with external suppliers.
• Governs Data Quality and Standardization of measurement within the country, including data legislation and integration of external data sources intUDL, in adherence tlocal POPI regulations.
• Data Harmonization: Ensures local market data is fully integrated tUDL, and quality/frequency is at highest standard.

Key Interfaces

• Direct Reports – Data Analyst x 4 / CEXP & DSR Team x 2
• CD Lead , Territory Lead, Trade Lead, Chains Lead, Marketing Lead,
• PU BEX Lead, PU CX Lead, PU UniOps Team

Experiences & Qualifications
Essential:

• Strong operational and strategic understanding of B2B and/or FMCG models with RTM
• 10+ years of total professional experience with 3+ years focus on Business Excellence leadership role
• Passion for data with a proven track record with business delivery through data & analytics initiatives.
• Ability tarticulate complex business problems intclear actions and deliverables via meaningful data storytelling.
• Ability twork in dynamic environments and manage multiple priorities, with Agility tadapt tchange when needed.
• Ability tinfluence without authority.

Desirable:

• Project Management Experience
• Digital Marketing/eCommerce
• Customer Journey Mapping

Skills

• Business Acumen
• Data Analytics
• Data Visualization
• Communication Skills
• Presentation Skills
• Selling Skills