Ocean Freight Export Controller – Clearing and Forwarding (53900) at Ntice Sourcing Solutions

Job Description

• Our client, a leading international clearing and forwarding business, is seeking an experienced Ocean Freight Export Controller to join their team in Montague Gardens, Cape Town.
• If you have a solid background in ocean freight exports within a clearing and forwarding environment, and thrive in a detail-driven setting, this is an excellent opportunity to advance your career.

Minimum Qualifications & Experience

• Must have experience in framing customs entries
• Grade 12 (essential); SDS and/or Freight Forwarding qualification (advantageous)
• Minimum of 3 years’ experience in Clearing & Forwarding (Ocean Freight Export)
• CargoWise system experience (essential)
• Strong knowledge of Incoterms, export tariffs, and customs clearance processes
• Familiarity with third-party regulatory requirements

Key Responsibilities

• Deliver excellent client service and proactively communicate delays or issues
• Manage the timely dispatch and tracking of cargo
• Accurately process data and documentation within CargoWise in a paperless environment
• Liaise with internal teams (Brokerage, Transport, Warehouse) and external stakeholders (Shipping Lines, Customs, Third Parties)
• Ensure customs clearance readiness and full documentation compliance
• Secure release of equipment at least 3 working days before stack dates
• Manage costs: ensure accurate billing, job costing, and profitability
• Maintain up-to-date CargoWise status reports (minimum 3x per week or per client SOP)
• Resolve queries professionally and within agreed timelines
• Arrange cargo insurance and handle claims where necessary
• Participate in team meetings, SOP compliance, and continuous improvement initiatives

Skills & Competencies

• Strong customer service orientation
• Exceptional attention to detail and accuracy
• Confident communicator (verbal & written English)
• Basic financial understanding (debits/credits)
• Proficient in MS Office, especially Excel
• Ability to manage high volumes and perform under pressure
• Team player who can also work independently
• Organised, adaptable, and proactive in a changing environment