Key Account Manager at Hire Resolve

Job Description

• A leading plastic manufacturing and packaging solutions company is looking for an experienced Key Account Manager with strong experience in managing existing client portfolios, maintaining long-term relationships, and driving revenue growth through strategic account development to join their team in Cape Town. The successful candidate will focus on customer retention, sales target achievement, and identifying new business opportunities within established accounts.

Responsibilities:

• Manage and grow a portfolio of key client accounts to achieve financial and customer satisfaction goals.
• Build and maintain strong, trust-based relationships with clients, ensuring open communication and timely support.
• Conduct regular strategic account reviews to track progress and identify new opportunities.
• Drive sales growth by identifying upselling and cross-selling opportunities.
• Monitor account performance, prepare reports, and forecast sales against targets.
• Collaborate with internal teams to ensure client needs are met efficiently and accurately.
• Ensure adherence to quality standards, internal processes, and delivery timelines.
• Negotiate client contracts and maintain updated sales forecasts and CRM documentation.
• Assist with product development insights and provide feedback based on client needs.
• Represent the company at client meetings, demos, and marketing events when required.

Requirements:

• 3 to 5 years of experience in sales or key account management, preferably in manufacturing or industrial sectors.
• Qualification in Business Administration, Engineering, or equivalent advantageous.
• Proven ability to achieve sales targets and manage multiple accounts effectively.
• Excellent communication, negotiation, and relationship-building skills.
• Strong strategic thinking, time management, and problem-solving abilities.
• Proficient in CRM systems and Microsoft Office Suite (especially Excel and PowerPoint).
• Willingness to travel and work extended hours when required.