Retail Account Manager at Sasol

Purpose of Job

• Manage Sasol Group relationship with franchisees and dealers in designated geographical areas / regions. Maximise return on investment through the business support to retailers and management of internal stakeholders. Foster superior customers service and enforce compliance with legislation as well as company brand and operating standards. Facilitate and support Sasol team and retails sites with roll out of initiatives and projects.

Key Accountabilities

• Assist stakeholders in the value chain through planning and making decisions to optimise production facilities. Achieve short-term volume forecasting with high accuracy. Meet monthly forecast sales volume and budget requirements including C-store and bakery turnover. Track performance of sites in a given portfolio against the business score card. Benchmark operating expenses for retail sites and support retailer to optimise margins. Anticipate credit needs of franchisees/ dealers and proactively arrange appropriate actions. Control own cash fixed costs within the approved target. Implement the retail and convenience strategy. Ascertain successful implementation of retail programmes and initiatives focused on business performance and development. Manage franchise network as per the provisions of the franchise agreement. Implement a safety improvement plan for self and own network. Support the retailer implement housekeeping practices to ensure clean and safe environment. Achieve and sustain an RCR target as prescribed. Provide leadership to manage and exceed customers’ expectations. Offer professional advice to franchisees on competitor activities and how to improve their margins and benchmarking. Handle the asset register by taking ownership of the process to secure accuracy of equipment data. Administer the state and quality of Sasol Group’s assets on site which may include facilitating the process to replace equipment where necessary. Ascertain that sites achieve a contracted percentage on mystery shopper results. Guarantee standardisation of C-store planogram. Identify training needs at sites and recommend training initiatives. Verify that new franchise appointments attended compulsory training and are fully competent. Support franchisees as a knowledgeable user of onsite systems (e.g. retail and ATG). Organise and follow up on activities to improve the Sasol Group brand image and customer focus. Validate that retail filling stations are in a good operating condition and within the Sasol Group standards. Confirm that customer complaints from the retail network and franchisees are attended to within hours. Facilitate the maintenance process on calls logged by franchisee and ascertain successful closure of the call. Guide the resolution of franchisee queries by taking ownership of the query and provide continuous feedback to stakeholders. Execute programmes developed by functions to enable Sasol Group to achieve its leadership target in the market. Act as a Sasol Group ambassador to build the credibility of the company. Confirm that safety audits from safety inspectors are implemented and that identified corrective actions are completed. Secure compliance with requirements pertaining to SHE, food safety, fuel stock reconciliation, and EMP as per ROD requirements. Assess, develop, implement and manage actions plans resulting from deviations. Implement best practices as shared from colleagues. Apply evidence-based SHE practices in alignment with set standards for safe operations. Implement Sasol Group’s risk philosophy and enterprise risk management framework. Build and maintain positive relationships with internal and external stakeholders to derive maximum value from the capital invested in the retail network and enable win-win solutions with owners, tenants, franchisees, government departments, municipal authorities, and engineering companies. Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals. Identify and activate learning as required based on individual and collective needs. Liaise with HR and/or specialised vendor for bespoke deployment. Nurture a team spirit and openness towards feedback, collaboration, knowledge sharing, and innovation.

Formal Education

• University Bachelor’s Degree

Working Experience

• Experience: 6+ relevant years