Specialist: DCS and World Tracer – CM at South African Airways (SAA)

Job Purpose

• The role is responsible for analysis, planning, developing, designing, maintaining, testing, and coordinating of system changes, new developments within the applicable system areas. Coordination with 3rd party suppliers and customers to ensure compliance to IATA (International Airline Transportation Association), SITA and legislative regulations such as SACAA (South African Civil Aviation Authorities), and internal and external audits.

Principal Accountabilities    

• Coordinate, manage and update Kronos Advanced Scheduler and Biometric Time and Attendance queries, project management and liaison with service provider 
• Analyze, plan, develop, design, maintain, test and coordinate the DCS Customer Management application business rules in collaboration with IT and Amadeus
• Ensure Airport Operations are assisted, up skilled and operational issues attended to in as far as Advanced Passenger Information Systems, seating, opening and closing of flights and other system related issues
• Allocate User ID’s in DCS and World Tracer and grant necessary permissions
• Update and maintain World Tracer management reports and active screens to enable users and Ground Handler to work on customer files
• Test any new processes and systems
• Perform Quality control on systems
• Liaison between Operations, IT, Amadeus, SITA and Star Alliance
• Research and analysis to aid in new system developments and enhancements
• Ensure all airports are equipped with resources to perform duties such as required printers and computers
• Fault finding and reporting of system issues
• Provide reporting information on new enhancements to the team to inform decision making processes
• Review policies and procedures and update as necessary to ensure required standards are maintained
• Ensure regular quality assurance exercises are conducted across the relevant business areas to measure compliance with policies, procedures and standards
• Develop training documentation and maintain application support standards, procedures, training
• Aid the ATO in maintaining application support standards and in the development of training documentation
• Provide 24×7 on call support as needed

Qualifications & Experience    

• Bachelors Degree or equivalent qualification in Information Technology at NQF level 7 
• ALTEA Customer Management and or exposure to ALTEA Administration and Security and Business Rules and World Tracer
• At least 3 – 5 years’ experience in an airline airport operations environment

Knowledge and Skills    

• Airport policies and procedures incl. IATA regulations
• Civil Aviation Authorities regulations
• State Regulations worldwide
• Analytical and Problem Solving
• Time Management and Decision making
• Communication skills (verbal and written)
• Computer literacy and Project Management
• MS Office superior, planning and organizing skills

Attributes    

• Organizational resilience
• Building alliances
• Results focused
• Communication and interpersonal skills
• Independent minded
• Self-starter
• Innovative
• Adaptability and resilience

Additional Information    

• SAA is using an online recruitment tool.  Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria.  Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.