Company:
Maersk Line
Industry: Logistics and Transportation
Deadline: Not specified
Job Type: Full Time
Experience:
Location: Western Cape
Province: Cape Town
Field: Logistics, Procurement / Store-keeping / Supply Chain
KEY RESPONSIBILITIES:
Quality Assurance & Compliance
- Develop, implement, and maintain quality management systems aligned with customer, regulatory requirements & Maersk Enterprise QMS.
- Ensure compliance with all applicable tobacco industry regulations, health and safety standards, and company policies.
- Conduct regular audits, inspections, and risk assessments across warehouse operations.
Customer & Stakeholder Management
- Act as the primary quality liaison for tobacco customers, ensuring service-level agreements and quality KPIs are consistently met.
- Address and resolve customer complaints, non-conformances, and quality-related issues in a timely manner.
- Prepare and present quality performance reports to customers and senior management.
​​​​​​​Process Improvement
- Identify opportunities to enhance warehouse processes, reduce errors, and improve product handling.
- Lead root cause analysis and corrective/preventive action initiatives.
- Drive continuous improvement projects to strengthen operational excellence.
​​​​​​​Team Leadership & Training
- Train and mentor warehouse staff on quality standards, compliance requirements, and best practices.
- Foster a culture of accountability, accuracy, and continuous improvement.
- Collaborate with operations and safety teams to ensure integrated quality and compliance practices.
- Collaborate with IMEA Regional Quality Team to support implementation of Enterprise QMS and any global Quality Programs/initiatives.
WHO WE ARE LOOKING FOR
Someone with:
- Relevant qualifications in Quality Management, Supply Chain, Logistics, or a related field (preferred).
- Proven experience in quality management within warehousing, logistics, or FMCG sectors; experience with tobacco customers is highly advantageous.
- Strong knowledge of quality management systems (QMS), regulatory compliance, and audit processes.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and stakeholder management abilities.
- Certification in ISO 9001 standard, Six Sigma, or similar quality frameworks is a plus.
What We Offer
- A pivotal role in ensuring quality excellence for high-profile FMCG customers.
- A collaborative and professional work environment.
- Opportunities for professional growth and development.
