Business Engineer at Capitec Bank

About The Role

• The role is for a business engineer who will focus on optimizing business processes related to clientinformation management. This includes ensuring the accuracy and quality of client data, understandingclient life cycles, and managing risk categories. The engineer will work across retail, business banking, andinsurance contexts to create a unified view of the client. They will need to understand complex clientrelationships, data structures, and how data flows through systems. The role requires a deepunderstanding of business processes, client onboarding, and ongoing due diligence, including enhanceddue diligence and client offboarding.

Our Ideal Candidate

• 8 – 10 years of experience in business engineering
• A background in engineering, preferably industrial engineering or any relevant engineeringqualification.
• Articulate solutions clearly to stakeholders
• Proven track record of understanding and solving complex business problems, particularly from aclient’s perspective.
• Experience in customer relationship management (CRM) systems
• Ability to design and optimize business processes, with a focus on data quality and client experience.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant post-graduate qualification in Information Technology or Engineering – General

Minimum Knowlegde

• Lean way of work principles
• Business Change Life Cycle and change management principles 
• System Development Life Cycle
• Project Management Lifecycle and methodologies  Agile Way of Working Practices   
• Quality Management 
• Risk & Issue Management 
• BABOK, SOA,TOGAF, ARCHIMATE
• Developing a business case
• Client experience / client journey mapping
• Process frameworks (Strategy, Planning, HR, Finance, Marketing, Sales, Assets, Procurement, Production)
• Process Simulation Modelling

Skills

• Communications Skills
• Strategic Thinking Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Presentation Skills
• Facilitation Skills
• Business Process Modelling skills (IDEF-0, Financial Modelling, Enterprise Architect, BPMN, etc.)
• Planning, organising and coordination skills
• Commercial Thinking Skills

Conditions of Employment

• Clear criminal and credit record
• Willingness to travel nationally and internationally when required
• Ability to work extended hours during periods of project implementation