Department Head – Settlement Administration (Centurion) at AVBOB South Africa

Description

• We are looking for a detail oriented and experienced Settlement Administration Supervisor to oversee the Funeral Orders, Creditors division and bank reconciliations within our Settlement Administration Department. The successful candidate will ensure that all settlement and creditor functions are completed accurately, efficiently, and in line with company policies, legal standards, and service level expectations.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILITIES INCLUDES:

• Oversee the daily operations of the Funeral Orders, Creditors divisions and bank reconciliations.
• Manage the department in accordance with established policies, procedures, standards, and legal requirements.
• Identify opportunities to improve existing systems and processes and work with relevant stakeholders to implement enhancements.
• Collaborate with the Accountant and business analysts in the development and maintenance of new financial and administrative systems.
• Verify the accuracy of monthly VAT payments for VAT-registered funeral agents and ensure they are submitted timeously.
• Validate commission payouts to agents by recalculating and reviewing sample transactions to ensure accuracy and compliance.
• Ensure that all payments related to non-core expenses, referral fees, and other obligations are processed correctly and on schedule.
• Compile and submit accurate reports and reconciliations for management review.
• Investigate and resolve any issues or discrepancies related to funeral orders or creditor payments, implementing corrective actions to prevent recurrence.
• Lead, guide, and support team members to ensure optimal performance within the department.
• Conduct regular performance reviews, providing feedback and coaching to foster staff development.
• Promote a positive and motivated team environment, ensuring that all staff understand their responsibilities and adhere to departmental standards.
• Provide professional and efficient service to internal and external stakeholders.
• Direct enquiries to the appropriate departments and ensure that responses and resolutions are provided promptly.
• Maintain a high level of service excellence and ensure that feedback mechanisms are in place for continuous improvement.

Requirements

• A National Diploma or Degree in Accounting, Bookkeeping, or Business Administration (or equivalent).
• A minimum of 3 years’ experience in an administrative or financial environment.
• At least 5 years of supervisory experience managing a team.
• Experience within the funeral services or insurance industry will be advantageous.
• Proficiency in MS Word and Excel (Intermediate level) is required.
• Customer-focused with strong interpersonal skills.
• Exceptional attention to detail and numerical accuracy.
• Strong time management and organizational abilities.
• Effective people management and leadership skills.
• Analytical thinker with the ability to identify and solve problems proactively.