Project Manager: ESS at G4S

Main Responsibilities

Operational Strategy

• Develop, implement and maintain a project management structure & strategy, standards and procedures to execute on the implementations of allocated projects
• Strategy and standards to be aligned with the G4S technology strategy
• Create and maintain a project management and service delivery strategy with short, medium- and long-term objectives – measure and report on these project plans and objectives on an ongoing basis
• Ensure and assist with technical support for all commissioning and support teams
• Demonstrate G4S’ capabilities to deliver integrated security solutions
• Identifying new business opportunities which lead to the development of solutions
• Design, cost and present additional technology solutions and manage the successful project implementation
• Oversight of all allocated project implementations and ensuring the success thereof

Service Excellence

• Establish trusted long-term relationships with customers
• Facilitate the delivery of service as per the project plan and SLA requirements
• Create strong and trusted relationships with all G4S stakeholders
• Significantly influence customer satisfaction with G4S through knowledge of the industry ability to articulate solutions, value and service delivery
• Continually review and improve gross margin profitability and operational capability within the projects
• Ensure secure, safe, efficient and customer- oriented handling of technology solutions in support of customer service
• Adherence to local, national and international legislation and procedures

Financial

• Manage relationship between actual results, budgets and forecasts
• Gross Margin Management and Contract profitability
• Ensure no contractual penalties are incurred to negatively impact on project viability

People

• Ensure an effective project organisation is designed, maintained and developed
• Attend leadership training for Management and Supervision
• Manage relationships with G4S technicians and subcontracted resources
• Adequate channels of communication with related support staff are in place
• Compliance is maintained with the Basic Conditions of Employment Act and Private Security Industry Regulatory Authority (PSiRA) regulations
• Leave planning is carried out to ensure project deliverables are met

Operational Excellence

• Implementation & Ownership of allocated projects and other Integrated Solutions across all areas of the business
• Providing detailed and timeous reporting on Operations to Customers and to the national project manager Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Ensure Contract Profitability through Technology innovation
• Results of Project Implementations and other reviews are monitored
• Quality Management / Ops Process Management – adherence to quality standards
• Minuted monthly operational performance review sessions with all project stakeholders
• Monthly reviews with key suppliers and subcontractors
• Submit to vetting procedures on an ongoing basis

Technology Innovation

• Innovation and Advancement of Integrated Solutions required for projects
• Sourcing and Testing new Technologies
• Integration of new Technologies into G4S technology solutions
• Designing bespoke solutions for Customers

Learning & Growth

• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks & participating in professional project management organisations
• Network and actively participate in User Groups & Associations and Trade Shows
• Completion of all online training modules such as but not limited to Integrated Solution Generalist, Risk Assessment Modules, G4S Ways of Selling etc
• Ensure product certification is maintained by technicians & subcontractors

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

Qualification and Experience

• Grade 12
• Driver’s Licence & Own reliable vehicle
• Role requires flexible and extended hours (including travelling may be required)
• Project Management Diploma or relevant tertiary qualification, ideally within the project management & Technology space
• Minimum 3 years’ experience implementing and project managing Integrated Solutions
• Minimum 3 years people management experience
• Extensive understanding of electronic security products, system integration and implementation