Reservations Outbound Consultant-Port Shepstone at Beekman Group

Key Responsibilities

• Commit to The Beekman Way, working cohesively as a team and going the extra mile to meet member needs.
• Conduct outbound calls, emails, and virtual/face-to-face consultations with members, focusing on those who haven’t recently booked.
• Promote and secure reservations across the portfolio, matching member preferences with available options.
• Achieve and exceed outbound sales and booking targets, conversion rates, and contact percentages as set by the department manager.
• Maintain productivity and quality standards, ensuring accurate booking processes and excellent customer interactions.

Key Competencies & Personal Attributes  

• Matric with 3 years relevant Call Centre experience,  
• Experience working in outbound sales or customer service, preferably in the hospitality or travel industry
• Excellent written and verbal communication skills in English
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Ability to work under pressure
• The successful candidate will be required to work shifts, including Saturdays.