Digital Enablement Manager at Telesure Investment Holdings (TIH)

Job Purpose

• The Digital Enablement Manager is responsible for ensuring that digital product and design teams—particularly UX, UI, and related product support functions—are effectively structured, appropriately resourced, and well-aligned to deliver high-quality digital experiences. The role is also responsible for driving operational efficiency across the digital enablement function by coordinating workflows, managing team capacity, and fostering strong cross-functional collaboration. In addition, the incumbent is responsible for enabling the consistent delivery of user-centred, innovative digital solutions by embedding best practices, removing delivery obstacles, and ensuring teams are set up for success.

Responsibilities

Digital Strategy/Transformational Projects Execution

• Lead execution of digital road map, establishing and managing business processes, programs, and projects, resource allocation, KPIs, and governance activities. Manage a transparent and structured intake process for digital design and product requests, ensuring all incoming work is visible, trackable, and aligned with strategic priorities. Apply a consistent prioritisation framework that balances business value, urgency, and team capacity across business units. Ensure all requests are evaluated against platform roadmaps to maintain alignment, maximise impact, and prevent duplication of effort across digital teams.

Workforce Planning

• Ensure alignment of UX, UI, content, and product design capacity with the digital roadmap by proactively matching the right skills and resources to upcoming initiatives and business priorities. Maintain a forward-looking view of team availability and capability gaps and collaborate closely with Department Heads or Senior Managers to anticipate and address hiring or upskilling needs.

 Operations Management

• Lead and coordinate operational planning sessions—such as quarterly planning and sprint readiness—to ensure digital product, platform, and design teams are fully prepared for upcoming initiatives. Act as a neutral facilitator to align stakeholders on scope, timing, and interdependencies, ensuring smooth execution and cross-functional coordination.
• Work closely with design leadership and digital product owners to track and support the end-to-end delivery of digital design work. Ensure consistency in design standards, handoffs, and delivery timelines. Partner with the design manager to oversee design quality assurance (QA) processes and maintain effective feedback loops to continuously improve output quality. Champion the effective use of collaboration and delivery tools (e.g., Azure DevOps, Jira, Figma, Confluence, Miro) to support operational efficiency and visibility across teams. Drive workflow standardization to reduce administrative overhead and improve consistency. Support onboarding and training to ensure teams are equipped to use tools effectively.

Work Scheduling and Allocation

• Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams. Maintain a centralized view of team schedules, overlapping work, and delivery risks to support effective workforce deployment. Identify and resolve scheduling conflicts or bottlenecks early, and coordinate across multiple squads or streams to ensure smooth and balanced delivery flow.

 Stakeholder Engagement

• Identify and manage stakeholders, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions. Foster strong collaboration between digital product, design, development, marketing, and business teams by promoting open communication and shared goals. Proactively surface blockers and facilitate their resolution through the appropriate channels. Ensure communication flows are structured, timely, and inclusive, enabling alignment and momentum across all stakeholders.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations. Provide light-touch reporting and visibility into planned vs actual capacity, throughput, and delivery health. Highlight trends, bottlenecks, and upcoming peaks to inform planning. Support continuous improvement through retrospective insights.

Governance (Digital Platforms)

• Clarify roles and responsibilities within the Digital Enablement team and ensure feature compliance with the organization’s Digital Platform decision-making structures and processes. Ensure alignment with governance frameworks. Act as a liaison between digital enablement and governance teams to ensure compliance with delivery standards.

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function’s strategy and action plan and the broader organization’s mission and vision; motivate people to achieve local business goals.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization’s performance management systems to improve personal performance.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team and beyond in the function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media. Stay abreast of industry trends and emerging technologies to maintain a competitive edge and recommend relevant adaptations to the digital strategy.

Education

• Degree in Business, Solution Engineering, Project Management, or related field. (Essential); Certifications in Agile, SAFe, or Digital Product Management (Advantageous)

Experience

• 5 years experience in digital operations, service design, or delivery enablement (Essential); Experience working with cross-functional product and design teams (Essential). Advantageous Experience: Experience in agency-style traffic management or studio operations; Exposure to business process mapping and workflow automation; Familiarity with digital governance and compliance frameworks; Business Process Mapping; Project Management; Business Process Analysis. 5 years’ experience in planning, managing and organising resources within short / medium timescales (Essential); Strong background in managing workflows in Agile development environments.