Application Support Specialist at Sasol

Purpose of Job

• Provide SAP materials management as well as SAP sales and distribution support to SAP users to fulfil customer demands and the broader commercial energy solutions and mobility. Perform end-user support (e.g. after-hours and stand-by), system testing, system change implementation, master data management, and automation of supply chain business processes. Enable and preserve business operations continuity in the order to cash process. Delver first-line systems and super-user support, perform system monitoring, and assist in the configuration and testing of systems changes.

Key Accountabilities

• Deliver first-line support across the supply chain including systems and super-user support according to the agreed Service Level Agreements (SLAs) within 72 hours.
• Monitor system performance enabling uninterrupted order processing during after-hours in conjunction with a stand-by team member.
• Configure and test system changes associated with value chain improvement initiatives and system upgrades.
• Coordinate change management practices on system changes.
• Generate Business Requirement Specifications (BRS) as well as functional and technical specifications of user requirements.
• Liaise with governance, risk, and compliance stakeholders to resolve SAP role conflicts and create new SAP user groups when and as needed.
• Assist users in developing profiles and addressing access issues. Log in information pertaining to helpdesk requests in the relevant database.
• Compile and sustain systems procedures and work instructions for future reference.
• Conduct system trainings to end-users on the proper utilisation of applications.
• Apply evidence-based SHE practices in alignment with set standards for safe operations.
• Implement Sasol Group’s risk philosophy and enterprise risk management framework.
• Build and maintain positive relationships with relevant internal and external stakeholders to enable the provision of exceptional application support services.
• Continuously improve own skills and knowledge. Complete, implement, and track personal development plan to attain personal performance goals.

Formal Education

• University Bacherlor’s Degree

Min Experience

• 3+ relevant years