Company:
City of Ekurhuleni
Industry: Government
Deadline: Nov 5, 2025
Job Type: Full Time
Experience: 2 years
Location: Gauteng
Province:
Field: Customer Care
Minimum Requirements:
- Grade 12 or NQF Level 4 equivalent qualification
- National Call Centre Management Certificate (1 year or longer from a recognized Institute)
- 2 year (in the aggregate) supervisory experience in Call Centre environment dealing with customers; OR 2 year customer services management/supervisory experience; OR a minimum of 5 years continuous call centre experience
- Clean criminal record
- Computer literacy and the ability to type 30 wpm
Core Responsibilities:
- Operational management of the Call Centre
- Responsible for setting targets with the Contact Centre Manager for the Call Centre Section. Giving regular feedback to Call Centre Agents on their performance
- Design and produce meaningful information and accurate reports to Call Centre Management
- Manage all business processes
- Manage all daily escalation of urgent and overdue work and follow up on queries
- Manage the training and development of staff
- Manage all Call Centre resources
- Manage the assistance offered to the Call Centre when operational increases occur or staff shortages
- Manage the updating of notices / summary of notices and general feedback to the Call Centre
- Plan and manage the standby roster
- Co-ordinate meetings between Depot Managers and the Call Centre
Closing Date : 2025-11-03
