Senior Consultant: Business Ops Support at Vodafone Global Enterprise

Role Purpose/Business Unit:

• We are looking for two Senior Consultants: Business Ops Support. To provide support, drive problem resolution, share knowledge, maintain relationships, support and manage partners accounts, meet strategic targets, to function as a specialised one-stop shop philosophy to our customers.

Your responsibilities will include:

• Maintain all strategic targets
• Drive self-service opportunities by way of automation and other available technologies     
• Receive and analyse service requests, close the loop by implementing the most appropriate solution
• To co-ordinate & drive issue resolution with partners & internal counterparts in accordance with policies and procedures within allocated timeframes.
• Provide regular and accurate feedback to internal and external partners.
• Monitor the performance of all relevant parties to ensure that agreements are honoured
• Drive iNPS participation, monitor and improve performance (Internal Net Promoter Score),
• To establish and maintain a culture of continuous improvement to consistently improve our service offering to our partners
• To build and maintain optimal relationships with internal & external key stakeholders
• Conform to ITIL Service Management Standards
• Recommend, implement & drive operational service improvement projects.
• Churn management- Deploy a proactive strategy to retain a base at risk.

The ideal candidate for this role will have:

• Matric is essential
• Relevant Certificate / Diploma is optional 2-5 years in Telecommunications industry in customer service environment dealing with Business Corporate Clients and or Indirect business partners   – essential
• Knowledge of Data Applications
• 6 months support account management experience is an advantage

OR

• Matric is essential 
• 3-5 years in Telecommunications industry in customer service environment dealing with Business Corporate Clients and or Indirect partners  – essential
• Knowledge of Data Applications
• 6 months support account management experience is an advantage

Core competencies, knowledge and experience:

• Inter-personal Skills are essential  
• Conflict Management Skills are essential  
• Excellent Communication (Written & Verbal) Skills are essential
• Negotiation Skills are essential  
• Analytical Skills are essential  
• Decision making Skills are essential  
• Business report writing  
• Business Relationship Strategy (Networking)  
• Time Management Skills are essential  
• Planning   Skills are essential  
• Administrative and organisational skills
• Leadership Skills are and added advantage
• Project Management( Foundation) Skills- are and added advantage          
• We make an impact by offering:
• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 08 October 2025. 

Method of Application
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