Systems Supporter (P10) (Finance: Revenue & Administration: Student Finance) (Re-advert) at University of Johannesburg

Responsibilities:

• Assist with incident logging and investigation.
• Track and follow-up on reported incidents and projects.
• Assist with the testing of solved incidents and new developments.
• Regularly review user systems access and update rights.
• Administer and support Student Finance systems, including ITS Integrator, Bursary Hive System, Q-Management System, etc.
• Communicate with third-party service providers.
• Collaboration with UJ staff and other stakeholders.
• Conduct monthly cleanup of Student Finance SharePoint folders, and documents.
• Serve as the webmaster and content creator for the Student Finance webpage.
• Administer and support new projects/new enhancements on systems for Student Finance.
• Assist with the gathering of requirements from stakeholders.
• Perform tests on new developments, enhancements, and on program errors.
• Assist with the training of users.

Minimum requirements

• Diploma or Advanced Certificate (NQF6) in Information Systems or Financial Information Systems.
• Three (3) years of experience in the higher education environment, especially within the student finance environment and supporting systems.
• Knowledge of ITS Integrator system, particularly the ITS Integrator Student Finance System.
• Familiarity with the automation systems, e.g., Microsoft Power Automate, SharePoint, Visio etc.

Competencies and Behavioural Attributes:

• Excellent verbal and written communication skills.
• Good interpersonal skills.
• Good problem-solving skills.
• Flexibility and versatility as a team player.
• Highly organized with excellent follow-through abilities.
• Attention to detail.
• Reliability and Integrity.
• Ability to work under pressure in a complex environment.
• Analytical thinking.

Recommendations:

• Good problem-solving skills.
• Excellent understanding of accounting principles.
• Ability to work under pressure with large volumes.
• Good conflict management and decision-making skills.
• Proficiency in English.

Apply by: 10 October 2025

Method of Application
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