Customer Service Advisor-Group 5 at Huntswood

Job Overview

• Huntswood is looking for Customer Service Advisers to join our global team.
• Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

Job Responsibilities

• Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
• Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
• Progress to taking escalated calls and complaints in line with procedures.
• Working with various parts of the business to resolve issues.
• Connect and build rapport with the customer.

Job Requirements

• Matric or NQF Level 4 equivalent
• Clear Credit and Criminal record
• Computer literate
• Minimum 1 year experience in a Gas & Electricity campaign
• Minimum of 1 year experience in customer service
• Basic understanding and knowledge of the UK Energy market is beneficial.

Required Skills

• Customer Service
• Excellent communication (Written and Verbal)
• Ability to deal/ interact with different customers.
• Product Knowledge
• Adaptive Approach

Core Behavior

• Huntswood’s employees are described as dependable, driven and collaborative. 

The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater  
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service