Card Manager at Access Bank

Key Responsibilities

• Ensure the end-to-end conceptualization, delivery, and management of a compelling set of card products and capabilities to the market, in line with the Bank’s various segment strategies and value propositions.
• Ensure the product value proposition meets client needs and is competitive in the marketplace
• Provide expert support in the acquisition or development of new card programs in the Alliance Banking business.
• Conduct market research to gain insight into client needs • Partner with Marketing and Channel teams to drive new card sales
• Work with Finance/Risk to evaluate the performance of the card portfolio and identify opportunities
• Monitor client feedback and drive best in class client experience

Product Development and management

• Introduce new card products with Access Bank and Alliance Banking
• Card Product development and management measured as a quantitative and qualitative assessment of efforts to enhance existing, and introduce new, Card products in line with the Bank’s strategy, that proactively deliver new revenue opportunities and meet changing business requirements, etc.
• This includes Business support, measured as a quantitative and qualitative review of new initiatives in support of business development and customer acquisition

Card Scheme relationship management

• Measured as a quantitative and qualitative review of how efficiently and effectively issues and queries are resolved, the general effectiveness of the Bank’s relationships with the card associations and favorable negotiation and achievement of support agreement targets and objectives.

Regulatory and industry management

• Measured as a quantitative assessment of the Bank’s management of and adherence to the industry payments landscape.
• PASA and PCH representative

Revenue Management, interchange, and bi-lateral management

Measured as a quantitative and qualitative assessment of the revenues achieved through:

• Card revenues vs budget bank-wide
• Onboarding support for new card programs in direct support of Alliance Banking
• Onboarding support for new card programs in direct support of the co-op partnership model
• Favorable bi-laterals achieved in order to support the revenues of the Bank.
• Operational efficiencies in ensuring revenue improvements (e.g., bin stock management)

Academic Knowledge:

• Minimum of a 3-year tertiary education, ideally a commerce related degree, or compensated for through related experience.
• Work Experience:
• Must have a minimum of 3 – 5 years’ experience in card product management, development or enablement in a banking, payments, fintech or related environment.
• Preferably work exposure to new card program implementations (debit, prepaid and / or credit)