Company:
Dye & Durham Corporation
Industry: Law / Legal
Deadline: Not specified
Qualification: Bachelors, National Certificate
Experience:
Province: Western Cape
City: Cape Town
- This role requires an analytical, efficient and solutions focused individual to assist with onboarding clients and supporting them once live on GhostPractice- with the aim of retaining each client for the life of that firm.
Key Responsibilities
Implementation
- Understand all the functionality within the GhostPractice system.
- Installing and setting up SQL, GhostPractice and related software.
- Converting non-financial client’s data from Legacy system into GhostPractice.
- Functional testing of software and testing the integrity of the data along with the client.
- Assisting the client with handholding and support during the Testing and Launch phases.
- Preparing, executing and managing projects including project milestone management.
- Creating, collating and maintaining project documentation and performing related administrative functions.
- Problem solving of client issues.
Support
- Assisting client with support queries as and when required.
Training
- Train clients on all the functionality within the GhostPractice system.
- Classroom or one-on-one Training of clients on GhostPractice.
Account Management
- Extracting data from various systems and compiling it into useable information.
- Updating and maintaining CRM systems for account management functions performed.
- Assist with Billing and debtors query issue resolution.
- Assist / manage implementation to support handover.
- Assist with events, workshop and other clients related functions as required.
- Assist with other general administrative and ad hoc tasks as required.
Skills, Knowledge & Expertise
- Well presented, good telephone etiquette and good writing ability.
- Good interpersonal and communication skills- fluent in English & Afrikaans (spoken & written).
- Able to use Microsoft Office- primarily Outlook and Excel.
- Good planning skills, problem-solving skills and good data analysis skills.
- Bookkeeping skills (advantage if you have legal bookkeeping skills)
- Ability to identify trends and issues and to understand the root causes of trends and/ or issues.
- Liaise with people from various teams and manage delivery.
- Superior working knowledge of GhostPractice or software programs.
Qualifications
- Recognised Diploma in IT, Finance or Management
MS Office Certification ( Advantageous)
- Degree in Finance, Management, IT or similar (Advantageous)
