Company: BCX
Industry: ICT / Telecommunication
Deadline: Not specified
Job Type: Full Time, Remote, Hybrid
Qualification: Matric, National Certificate
Experience: 2 years
Location: Western Cape
City: Cape Town
Field: ICT / Computer
Job Title: Tech Officer: Systems Engineer (outsource)
Core Description
- Responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system
Key Deliverables / Primary Functions
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client’s day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24×7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
- 1st and 2nd level operational support
- Back-End infrastructure applications support
Core Functional Skills & Capabilities
- Risk Management
- Infrastructure Technology
- ICT Knowledge
- Customer Orientation
- Customer Service
Core Behavioural Competencies
- Job Match
- Applying expertise & Technology
- Working with people
- Following instructions & procedures
- Delivering Results & Meeting customer expectations
- Deciding & Initiating Action
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- 2 years’ IT support experience
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
- Span of Control: 0
- Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
- Hybrid Remote Worker
- Billable