Tech Officer: Systems Engineer (Outsource) at BCX

Company: BCX

Visit Website

BCX

Industry: ICT / Telecommunication

Deadline: Not specified

Job Type: Full Time, Remote, Hybrid

Qualification: Matric, National Certificate

Experience: 2 years

Location: Western Cape

City: Cape Town

Field: ICT / Computer

Job Title: Tech Officer: Systems Engineer (outsource)

Core Description

  • Responsible for installation and operational support of Microsoft based infrastructure and related back-end systems. Under general supervision, responsible for installation and operational support of Virtualization Infrastructure and related back-end system

Key Deliverables / Primary Functions

  • Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client’s day-to-day business operations.
  • Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
  • Assist with project delivery.
  • Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
  • Assist colleagues and contribute to the quality and values
  • Drive a proactive culture to reduce common causes of operational problems.
  • Understand the requirements of being part of a 24×7 on-call operation
  • Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
  • 1st and 2nd level operational support
  • Back-End infrastructure applications support

Core Functional Skills & Capabilities

  • Risk Management
  • Infrastructure Technology
  • ICT Knowledge
  • Customer Orientation
  • Customer Service

Core Behavioural Competencies

  • Job Match
  • Applying expertise & Technology
  • Working with people
  • Following instructions & procedures
  • Delivering Results & Meeting customer expectations
  • Deciding & Initiating Action

Minimum Qualifications

  • NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

  • 2 years’ IT support experience

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

  • Span of Control: 0
  • Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.

Special Requirements / Employment Condition

Workplace / Physical Requirements

  • Hybrid Remote Worker
  • Billable

Click here to apply

Accounting Officer: Billing at BCX

Business Architect Manager at KPMG South Africa