Company: SAP
Industry: ICT / Telecommunication
Deadline: Not specified
Job Type: Full Time
Qualification: Bachelors
Experience: 5 years
Location: Gauteng
City:
Field: Sales / Marketing / Retail / Business Development
Job Title: Business Support Specialist
What you’ll build
In this role, you’ll:
- Develop trusted advisor relationship with the MU Services Sales, Delivery, Cloud Post Sales and leadership team
- Contribute to the roll out of the Tools and Process in the MU CS&D Business in alignment with the Global methodology
- Support the achievement of the CS&D business KPI’s (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability, Adoption, Consumption & Churn)
- Provide insightful deep dive analysis of areas for performance improvement
- Ensure all forecasting and business planning deadlines are achieved
- Interact as intermediary in the forecasting process between Business Management and Controlling, keeping an overview on entire forecasting process.
- Follow up on entire closing process going from Latest Estimates to monitoring they monthly closing process in a proactive way
- Be trusted advisor for the Market Unit Cloud Success Services Head allowing him/her to make fact-based decision and reach perfect business predictability and drive.
- Support business execution and performance through implementation of the CVJ, managing and driving core operational processes
- Execute the CS&D operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization, headcount, bench, Backlog, Project, revenue from pipeline etc.), Sales (pipeline hygiene, pipeline KPIs, coverage analysis, sales GTM, deal execution) & Cloud Post Sales (Adoption, Consumption, Churn/Renewals)
- Drive data quality and completeness in core systems
What you bring
- Final degree (e.g. business administration, finance, accounting, economics, mathematics, computer sciences) or equivalent work experience
- Fluent English
- 5+ years minimum experience in the IT Services industries, ideally in controlling or project management
- Proven ability to deliver an operations service to business stakeholders
- Works effectively in a matrix, fast moving and continually changing business environment
- Ability to proactively challenge business leaders in supportive way to improve performance
- A high level of communication, presentation and influencing skills
- Demonstrates a thorough knowledge of the consulting & cloud business model in a software environment
Where you belong
- Culture: Respectful, inclusive working environment
- Team: Friendly, collaborative, and diverse
- Who Thrives: Curious, adaptable, team-oriented individuals
- Collaboration Style: Open, cross-functional, and transparent
- Growth: Clear development paths, mentorship, and real ownership opportunities
- What’s Special: Values-driven, people-first, and impact-focused
