Operations Manager at Bidvest Prestige

September 8, 2025, 2:26 PM

ROLE PURPOSE

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• To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs)

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MAIN OUTPUTS

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• Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.

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• Develop and Maintain systems to ensure client service level agreement adhered to at all times and relationship with client contact person and accounts person.

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• Establish and monitor a cleaning plan for each building in accordance with the service level agreements

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• Conduct site visits of allocated sites and report on activities, results and recommendations.

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• Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment

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• Control and management of Company assets.

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• Implement cleaner work schedules and evaluate and manage performance; Adhere to company policy and procedures

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• Ensure to maintain health and safety requirements on sites, keep safety file up to date

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• Ensure the staff is trained on Health and Safety as required by the OSH Act

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• Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts

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• Manage direct expenses and overheads, and all factors affecting the profitable performance of the area

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• Provide monthly horizontal feedback and variance explanations

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QUALIFICATIONS AND SKILLS
nThe Applicant must meet the following requirements:

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• Property Management, Project Management, Operations Management or related formal qualification

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• Matric (Senior Certificate)

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• Valid SA Drivers’ License

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• 3 years Knowledge and experience in the Cleaning/Hygiene industry or Outsourced property services

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• Basic knowledge of HR related issues and procedures; Property Management

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• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP, D365

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• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

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FUNDAMENTAL COMPETENCIES

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• Initiative/Proactivity

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• Deadline Driven & Highly Motivated

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• Stress Tolerant

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• Excellent Written Communication

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• Capacity Building

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• Coaching

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• Customer Focus & Quality Management

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• Negotiation Skills

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• Analytical Skills & Process Improvement

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• Financial Planning and Strategy

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• Teamwork & Partnering

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• Relationship Building

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• Interactive Reasoning, Strategic Thinking & Strategic Planning

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• Excellent Oral Communication

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