Risk Administrator (PTA) at Hollard Insurance

Job Purpose:

• Process all risk management and underwriting administration assigned, within the set standards required by the company thus contributing to the productivity of the branch. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Responsible for the administrative support of the Risk Consultant team in the Region. Provide guidance and support to junior risk administrators. Processing all risk management administration assigned, within the set standards required by the company thus contributing to the productivity of the Risk Consultant team.

Key Responsibilities:

• Ensure that the Risk Consultants provide complete and professional risk reports for Underwriters to have a clear picture of all the risks involved.
• Responsible for survey requests to be loaded on ARQ and check that the correct information is provided to avoid unnecessary delays in getting Surveys done
• Prioritise surveys deemed as a priority by the Business and manage accordingly to support the growth targets of the region.
• Risk Requirements: Communicate Risk Requirements to BC’s ensuring the Risk Requirements are sent to the Brokers by the Requesting users. Regular follow ups and monitoring of the requirements need to be done until the requirements are met.
• Suspension letters: When follow-ups are done and no response is received as per SLA, suspension letters are issued.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 48 hours.
• Ensure survey requests are loaded within 5 working days, and register is updated weekly- Escalate areas of concern to direct manager after 3 unsuccessful follow up with broker.
• Recordkeeping: All records to be always kept up to date on all relevant platforms/systems and quality standards to be always adhered to.
• General: When required to perform any other duties necessary for the operational effectiveness of the company that is within your ability and scope.
• Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify areas for improvement.

Required Knowledge and Experience    

• 4 -5 years’ related experience in the short-term insurance industry
• Must demonstrate good communication skills, both verbal and written, to effectively interact with internal and external stakeholders.
• Must possess strong relationship management skills to foster trust, collaboration, and long-term engagement with internal and external stakeholders
• Demonstrated ability to maintain a high level of accuracy when entering data into the core business system.
• Knowledge of TCF principles
• Sound knowledge of MS Office – Intermediate level (including Word, Excel, Outlook, PowerPoint)
• Knowledge of the Core Business Systems – ARQ, Ekundu, Indlela, Purple Heron, Nexus, Genre. (Not compulsory) 

Educational Requirements    

• Matric 
• NQF4 Qualification advantageous  

Deadline:24th November,2025