Company:
Standard Bank Group
Industry: Banking / Financial Services
Deadline: Not specified
Job Type: Full Time
Experience: 3 – 4 years
Location: Free State
Province: Virginia
Field: Banking, Sales / Marketing / Retail / Business Development
Job Description
- To take demand from Personal, Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g., opening of relevant accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers in line with client experience, product and legislative (e.g., FAIS) requirements.
Qualifications
Minimum Qualification:
- NQF Level 5 (FAIS aligned)
- Experience Required:
- Client Coverage
- Personal and Private Banking
- 3-4 years sales and service experience. If no FAIS experience, would then need to operate under supervision
- Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products
- Proven track record of meeting and exceeding sales targets
- Experience with customer relationship management systems
Skills and Competencies:
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Office suite, particularly Excel
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong attention to detail and accuracy in financial transactions
- Excellent time management and organisational skills
Additional Information
Behavioural Competencies:
- Developing Expertise
- Developing Strategies
- Embracing Change
- Establishing Rapport
- Examining Information
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding & Product Knowledge (Consumer Banking)
- Processing
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