Company:
Sasol
Industry: Power / Energy
Deadline: Not specified
Job Type: Full Time
Experience: 6 years
Location: Gauteng
Province:
Field: Finance / Accounting / Audit
Purpose of Job
- Manage customers relationships in designated geographical areas/regions according to specific market segment (Aviation). Maximize short- and long-term profitability of the company through the effective management of the allocated customer accounts and to grow these accounts according to a set account strategy.
Key Accountabilities
- Account planning, execution and decision making to assist other stakeholders in the value chain to plan and optimize production facilities.
- Sales plans developed to meet volume and margin targets and implementation of actions against plan in the area of responsibility.
- Meet monthly forecast sales volume and budget.
- Manage customer accounts in line with the company’s value proposition and policies.
- Manage the delivery of the value proposition to the customer.
- Monthly and daily planning of customer visit schedule (engagement plan and execution).
- Monthly planning to facilitate engineering service delivery within approved budget and manage the asset register by taking ownership of the process to ensure accuracy of asset data.
- Manage own cash fixed costs within the approved target.
- Anticipate credit needs for customers and proactively arrange for appropriate action.
- Fully understand internal processes to ensure effective management of accounts.
- Provide input and recommendations on claims related to volume discrepancies, contaminations. Installation of additional storage capacity or electronic tank gauging systems etc.
- Manage resolution of complaints/queries by taking ownership and provide continuous feedback to all stakeholders.
- Ensure that all sites are supplied as per customer requirement.
- Customer relationships are maintained at HQ and operational levels.
- Single point of contact for any customer requirements including product performance, pricing, account issues and supply.
- Ensure that customers are retained and that efficiencies are identified that protects and/or improves volumes and margins.
- Accountable for the implementation of any identified synergies.
- Organization and follow up to improve the Sasol brand image and customer focus.
- Provide expert knowledge and support to ensure operation excellence and application of operating standards.
- Reporting on performance of portfolio and accurate document & record control.
Formal Education
- University Bachelor’s Degree in Business Management
Min Experience
- 6+ relevant years