Account Manager Aviation at Sasol

Purpose of Job

• Manage customers relationships in designated geographical areas/regions according to specific market segment (Aviation). Maximize short- and long-term profitability of the company through the effective management of the allocated customer accounts and to grow these accounts according to a set account strategy.

Key Accountabilities

• Account planning, execution and decision making to assist other stakeholders in the value chain to plan and optimize production facilities.
• Sales plans developed to meet volume and margin targets and implementation of actions against plan in the area of responsibility.
• Meet monthly forecast sales volume and budget.
• Manage customer accounts in line with the company’s value proposition and policies.
• Manage the delivery of the value proposition to the customer.
• Monthly and daily planning of customer visit schedule (engagement plan and execution).
• Monthly planning to facilitate engineering service delivery within approved budget and manage the asset register by taking ownership of the process to ensure accuracy of asset data.
• Manage own cash fixed costs within the approved target.
• Anticipate credit needs for customers and proactively arrange for appropriate action.
• Fully understand internal processes to ensure effective management of accounts.
• Provide input and recommendations on claims related to volume discrepancies, contaminations. Installation of additional storage capacity or electronic tank gauging systems etc.
• Manage resolution of complaints/queries by taking ownership and provide continuous feedback to all stakeholders.
• Ensure that all sites are supplied as per customer requirement.
• Customer relationships are maintained at HQ and operational levels.
• Single point of contact for any customer requirements including product performance, pricing, account issues and supply.
• Ensure that customers are retained and that efficiencies are identified that protects and/or improves volumes and margins.
• Accountable for the implementation of any identified synergies.
• Organization and follow up to improve the Sasol brand image and customer focus.
• Provide expert knowledge and support to ensure operation excellence and application of operating standards.
• Reporting on performance of portfolio and accurate document & record control. 

Formal Education

• University Bachelor’s Degree in Business Management

Min Experience

• 6+ relevant years