Executive Housekeeper (Ava_Executive HK) at Dream Hotels & Resorts

• The Executive Housekeeper oversees and directs the cleaning activities of Avalon Springs resort, ensuring that guests receive the highest level of service. They are responsible for managing the housekeeping team’s work schedules, handling customer service and complaints, and maintaining relationships with all employees in their department.

Duties and Responsibilities:

• Oversee day-to-day cleaning responsibilities of housekeeping team
• Maintain positive relationships with all employees within the department
• Handle all personnel issues within the department
• Ensure all bedrooms and public rooms are serviced and cleaned daily
• Clean function rooms as soon as they have been used to ensure a fast turnaround
• Ensure VIP rooms receive designated extras
• Maintain an adequate supply of clean and well-maintained linen
• Regularly check rooms for necessary repairs and maintenance
• Liaise with the General Manager to address any decor needs
• Prioritise internal promotions for vacant positions
• Coach and train staff to effectively perform their duties
• Complete attendance registers daily and in accordance with statutory regulations
• Create duty rosters and ensure correct manning levels are met
• Manage relationships with hospitality suppliers for linen, cleaning materials, and guest supplies
• Complete administrative tasks such as controlling budgets, supply costs, and staff schedules
• Oversee stock-takes, budgets, and other paperwork, including maintenance reports and safety audits
• Maintain cleanliness and good repair for staff accommodation
• Conduct regular fire and evacuation drills
• Ensure effective communication by attending meetings and regularly held staff meetings with assistant housekeepers

Qualifications, Experience, and Competencies:

• Grade 12
• 5+ years of relevant housekeeping or related experience
• 1+ years of staff supervision or management experience
• Excellent customer service skills
• Personal Service: Knowledge of principles and processes for providing exceptional customer service
• Administration and Management: Knowledge of business and management principles involved in planning, resource allocation, leadership, and coordination of people and resources
• Public Safety and Security: Knowledge of relevant equipment, policies, procedures, and strategies for maintaining a safe environment
• Time Management: Ability to effectively manage one’s own time and the time of others
• Problem Sensitivity: Ability to recognise and anticipate potential problems