Senior Specialist: Product Systems and Analytics at Old Mutual

Job Description

Experience, Knowledge and Skills required:

• Engineering, Mathematics, Statistics, Computer Science and/or other similar Degrees
• Business Analysis qualification an advantage
• 3 – 5 years Engineering or Data Analytics experience
• 3 – 5 years’ experience in process mapping, design and/or re-engineering
• Proficiency in data analysis tools and techniques, such as SQL, Excel, EMBLEM, Python or R
• Policy Administration System (PAS) experience
• Experience in the non-life insurance preferred
• Machine Learning experience advantageous
• Resilience in facing challenges, as well as being flexible to accommodate alternate solutions

Your responsibilities will include the following:

• Design and implementation of product and underwriting solutions that improve operational efficiency and effectiveness through process reengineering, product rationalisation / design, technology and continuous improvement.
• Apply architectural principles to business solutions to integrate, adapt and link disconnected processes and systems to high-priority business issues.
• Understand the underwriting processes and identify inefficiencies opportunities for modernization and solution accordingly.
• Perform portfolio analysis to inform underwriting initiatives.
• Define, develop and support the implementation of process automation strategies and solutions to continuously improve process, products and systems to adapt to changing needs.
• Design and manage underwriting process flow according to required standards across the entire insurance value chain.
• Monitor product metrics to inform product and process changes.
• Work with third party system providers to build , maintain and enhance products as well as underwriting and pricing tools.
• Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information.
• Work with underwriters and product specialists on implementation for new solutions, fixes and enhancements.
• Facilitating workshops with underwriters and product specialists in order to gather requirements, generate ideas and validate future designs.
• Identify optimization and automation opportunities.
• Understand back-end systems.
• Perform testing on back-end system changes.
• Design and implementation of quick win solutions that do not require IT development.
• Supporting of task teams for implementing underwriting actions and solutions.
• Build and maintenance of dashboards and metrics related to portfolio and underwriting statistics published in Power Bi or SQL.

Continuous improvement to ensure effective service

• Ensure adherence to oranisational policies, practices and procedures.
• Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

Service delivery to ensure customer satisfaction

• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the business to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas

Skills

• Action Planning, Adaptive Thinking, Analytical Thinking, Analytics, Business Analysis, Business Requirements Analysis, Client Needs Analysis, Current State Assessment, Customer-Focused, Data Analytics, Data Compilation, Developing Creative Solutions, Evaluating Information, Futures Thinking, Gaps Analysis, Presenting Solutions, Probing Questions, Project Resource Management

Competencies

• Action Oriented
• Business Insight
• Cultivates Innovation
• Drives Engagement
• Drives Results
• Ensures Accountability
• Manages Ambiguity
• Manages Complexity

Education

• NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent  (Required)

Closing Date

• 13 November 2025