HC Operations Associate at PricewaterhouseCoopers (PwC)

Purpose of the Job: 

• As an Associate in HC Operations, you will play a key role in supporting the effective and efficient management of human capital processes, ensuring accurate maintenance of confidential staff data, and facilitating smooth HC administration.
• This role requires attention to detail, strong administrative skills, and the ability to manage operational controls, and liaise effectively with various stakeholders to support PwC’s Human Capital functions. 

Key Responsibilities: 

Onboarding: 

• Coordinate new joiner onboarding process, including preparation of orientation materials, issuing new joiner documents and ensuring their timely return. 
• Track onboarding attendance and prepare reports for QMSE purposes. Follow-up on non-attendance and ensure that all new joiners’ onboarding activities are completed. 
• Issue provident fund forms and coordinate the timely return of completed forms. 
• Complete QMSE processes regarding onboarding. 

HC Operations Controls and Payments support: 

• Assist with and manage HC Operations controls to ensure compliance with firm policies and governance requirements. 
• Process invoices received from MIE for payment and liaise with the Finance Department to ensure timely and accurate payments. 
• Facilitate student vacation work payments, coordinating with Talent Acquisition team to ensure compliance and accuracy. 

​​​​​​​HR Operations Administration: 

• Assist in recruitment processes by arranging and coordinating candidate assessments, arranging and coordinating candidate MIE verifications, and facilitating communication with Talent Acquisition team. 
• Conduct regular data clean-ups and maintain checklists for record integrity and audit purposes. 
• Extract, compile, and analyse HC reports to support decision-making for HC Operations leadership. 

​​​​​​​Additional Responsibilities: 

Graduate Recruitment Support: 

• Assist with HC Operations Graduate recruitment tasks, including screening CA(SA) applications on Neptune. 
• Request outstanding candidate documents and ensure completeness of applications. 
• Send interview booking forms to candidates and ensure interview bookings are made. 
• Submit requests to recruitment partners for candidate approval following receipt of positive interview feedback. 
• Issue employment contracts to successful candidates and update Neptune and intake trackers accordingly. 
• Support graduate intake MIE background processes to ensure smooth onboarding of new joiners. 
• Draft, distribute, and manage letters of employment, promotion letters, bursary contracts, statements of work, master agreements, and other official correspondence. 
• Perform telephonic confirmation of employment for internal and external requests ensuring accuracy and confidentiality. 
• Support bulk projects as and when required. 
• Maintain and update accurate employee records in Workday and other HC systems, ensuring compliance with data protection regulations and internal controls. 
• Create requisitions and process hires in Workday. 
• Action requests received via Service Now (SNOW) and liaise with stakeholders to resolve queries with professionalism and urgency. 
• Ensure daily interfacing and validation of data in Workday, Neptune, and other systems supporting HC Operations. 

​​​​​​​Process Improvement & Compliance: 

• Identify and contribute to improvements in HC operational processes, supporting efficiency and adherence to regulations. 
• Stay informed on relevant employment law changes, policy updates, and best practices in HC data management and administration. 
• Ensure all activities uphold PwC’s data privacy, security policies, and the firm’s code of ethics and business conduct. 

​​​​​​​Required Skills and Competencies: 

• Strong attention to detail and accuracy in record keeping and data management. 
• Excellent organisational, project management, and time management skills. 
• Ability to work efficiently under pressure, manage multiple tasks, and meet deadlines. 
• Good interpersonal skills with the ability to build and manage relationships across multiple teams and stakeholders. 
• Effective verbal and written communication skills suited to various audiences. 
• Proficiency in MS Office (Excel, Word), Google Suite, Workday, Service Now (SNOW), Neptune, and familiarity with MIE systems. 
• Demonstrable analytical skills, with experience handling HC metrics and operational data. 
• Proactive, resourceful, and resilient in resolving queries and improving processes. 
• High levels of integrity, discretion, and confidentiality in handling sensitive HC information. 
• Ability to collaborate as part of a team and work independently where required. 

​​​​​​​Qualifications and Experience: 

• Diploma or equivalent qualification in Human Resources, Business Administration, or related field. 
• Minimum 3+ years’ experience in HC administration, HC operations, or related roles. 
• Experience supporting graduate recruitment operations and payroll/payment processing is advantageous. 
• Solid knowledge of HC processes, policies, and compliance requirements. 
• Previous exposure to Workday, Service Now (SNOW), Neptune, and MIE systems strongly preferred. 

​​​​​​​PwC Professional Attributes: 

• At PwC, we aspire for every individual to be a purpose-led and values-driven leader. As an Associate, you will be expected to: 
• Uphold professional conduct and take responsibility for your work and commitments. 
• Adapt flexibly to changing team and client needs. 
• Seek and act on feedback constructively and contribute openly to team collaboration. 
• Communicate clearly with empathy and adapt your style to diverse audiences. 
• Stay current with evolving technologies, HC trends, and business needs. 
• Use critical thinking and appropriate tools to analyse data and solve problems effectively. 
• Build and nurture strong networks internally and externally. 
• Adhere rigidly to PwC’s code of ethics and business conduct.