YES YOUTH – Contact Centre (Durban – Umhlanga) at Nedbank

What you’ll do

• If your application is successful, you will be placed in the Nedbank Contact Centre in Umhlanga Rocks, Durban.
• Job responsibilities will depend on the YES role and division allocation. In general, the YES roles focus on providing great service experience and promoting Nedbank as the bank of choice.

You will be required to do the following:

• Uphold and promote the Nedbank values of integrity, respect, accountability, and being people-centred and client-driven.
• Fulfil either a service, sales, or collections role and identify opportunities to promote our products.
• Sales and services: Deliver professional and efficient call services to enhance the client experience and foster lasting relationships with Nedbank clients.
• Collections: Manage arrear accounts by addressing defaults on monthly instalments, thereby reducing risk and provisions in alignment with Nedbank’s business strategy
• Engage with clients through various channels like email, phone, and SMS.
• Show passion and drive when interacting with our clients.
• Help your team be effective by delivering on your duties.
• Ensure continuity and team success by participating, contributing, and sharing knowledge with your team.

Minimum requirements

You must:

• have a matric certificate – Grade 12 National Senior Certificate;
• be between 18 and 29 years old (born between November 1995 to November 2007); 
• be currently unemployed;
• have not participated in a YES programme at another organisation before; and
• be South African-born African, Coloured or Indian (South African citizens as set out in the definition of ‘black people’ in the Broad-based Black Economic Empowerment Act, 53 of 2003), with a valid South African ID.

Technical or professional skills

• You must be proficient in speaking and writing in English.
• The ability to communicate effectively in any other South African language(s) will be an advantage.
• You must have basic computer knowledge.

Work

• You must be prepared to work an 8-hour shift a day, as well as weekends and public holidays (if needed).
• Depending on your role and allocation, you will be fully onsite in one of the abovementioned locations.