Supervisor/Admin at DHL

Supervisor/Admin

Role Outline

• A Supervisor/Admin is responsible for providing effective and efficient administrative support to operations, ensuring all records are accurate and documentation is kept on record. Additionally, to control and coordinate the distribution and warehouse processes within the Distribution Centre, planning and organizing resources to meet customer requirements while exceeding service levels.

Key Responsibilities

• To work in conjunction with managers and to monitor, develop subordinates
• To provide leadership, control and manager the DHL logistics depot
• To control and utilize optimum levels the resources available to provide clients with an excellent service at the lowest cost
• Responsible for integrity of client warehouse stocks
• Compliance to Good Distribution Practice Guidelines, as well as MCC and SAPC requirements
• Updating and sharing of operation reports
• Implement and update systems and procedures for the control and security of the business
• To participate in stock takes and cycle counts
• To work within operating areas as determined by management and performing ADHOC duties as and when required to meet the needs of the business
• Manage daily shift operations including customer planning requirements
• Meet and exceed operational service levels and manage cost of labor
• Drive and develop team culture 
• Delivery of Key Performance Indicators
• HR Issues – Managing Industrial Relations
• Implementation and support approaches to prepare and support individuals, teams, and leaders in making organizational changes that drives the business forward
• Quality Control
• Compliance to Standard Operating Procedures
• Monitoring stock counts i.e. Planning, Preparation and Physical counting of stock
• Team Building and Morale Management     Maximize accuracy, productivity and space utilization
• Ensure daily and weekly workload planning and volume forecasting routines are accomplished
• Effective Leadership and Management of the operational and administrative teams
• Manage Human Resource through management team, ensure appropriate levels of Human resources to meet business needs, performance issues, training and development, employee productivity and recruitment and retention of staff
• Compliance with statutory and company policies and procedures
• Through Management team ensure compliance with statutory and company policies on:
• Health and Safety
• Employment Equity
• Labor Relations
• Legislative
• Environmental Issues
• Including regular monitoring to ensure these areas are maintained at a high level of compliance
• Responsible for handling the correct pallets and documents
• Ensure accurate customer records are maintained and available as hard copies
• Compile the Delivery Report for the client daily
• Manage all cycle counts and stock takes
• Verify loaded pallets once checked by the checker
• Organize and collect stationery needed for the department and submit weekly consumable counts
• Check if loads are put away correctly by the RT Operators
• Verify and ensure accurate Proof of Deliveries (PODs) and pallet slips before signoff
• Build relationships throughout the supply chain (e.g. outbound clerks, haulers, customers, depots, and customer service consultants)
• Conform and promote awareness of ISO 9001, ISO 22716, ISO 13485, and regulatory requirements associated with the Quality Management System (QMS)
• Full SAP movement management of RM for the client
• Provide leadership and manage the DHL logistics depot
• Control and utilize optimum levels of resources to provide clients with excellent service at the lowest cost
• Participate in stock takes and cycle counts. Duplicate of above, reword one line rather
• Ensure compliance with Good Distribution Practice Guidelines, as well as MCC and SAPC requirements
• Manage daily shift operations, including customer planning requirements 
• Drive and develop team culture, ensuring effective leadership and management of operational and administrative teams
• Maintain operational context and systems requirements
• Ensure accurate stock checks with no shortages or excesses
• Support local functions in safety issues and assist with customerrelated safety incidents
• Maintain a safe and tidy work environment, implementing & maintaining 5S principles
• Compliance with statutory and company polices and procedures, including health and safety, employment equity and labor relations
• Delivery of Key Performance Indicators (KPIs) and quality control
• Maximize accuracy, productivity, and space utilization in the warehouse
• Ensure daily or weekly workload planning and volume forecasting routines are accomplished
• Qualifications/ Skills/Competencies/Experiences

    Matric

• Relevant Degree or Qualification
• 34 years of administration experience 
• 56 years Supervisory experience3