Key Accounts Manager x2 at Sasol

Purpose of Job

• Managing the complete customer lifecycle and sales pipeline, from lead management through to the end of contract. This includes achieving volume and margin targets; developing and pursuing a sales pipeline, customer level sales forecasting and account planning, managing both tender and unsolicited bids; executing sales and account management activities and providing customer service support. Review key sales indicators and develop relevant reports. Strive for the development of new relations to grow customer network.

Key Accountabilities

• Achieve sales targets – volume and margin
• Spend a minimum of 50% of time performing customer-facing activities
• Record daily activities on CRM
• Identify, pursue and manage leads to maintaining a healthy sales pipeline within CRM
• Develop new business with existing clients and/or identify areas of improvement
• Manage the sales processes for tenders and unsolicited bids
• Negotiate and agree product, price and service package with customers
• Complete and submit tender documentation and/or proposals
• Manage the on-boarding process for new customers
• Ensure completeness and accuracy of customer masterdata
• Manage customer contracts including contract and reminder dates in CRM
• Develop and implement an account plan for each customer to manage the customer lifecycle
• Manage on-site assets including asset verification and SOPs
• Manage the localisation / enterprise development requirement of the contract to gain advantage.
• Build and maintain positive relationships with managers, peers, service and support functions to deliver the service package to the customer
• Forecast sales for each customer and manage the deviation between the contractual, forecast and actual volume
• Provide weekly and monthly reports
• Adhere to SHE requirements at customer sites in alignment with set standards for safe operations
• Review the customer portfolio against overall sales targets
• Monitor market and competitor activity
• Continuously improve own skills and knowledge. Complete, implement, and track personal development plans to attain personal performance goals.
• Live the Sasol Values

Formal Education

• University Bachelors Degree

Working Experience

• Experience: 9+ relevant years