Operations Manager (Transport) at Shoprite Group of Companies

Purpose of the Role

• To lead and manage the operational delivery team within Transrite, ensuring optimal performance across driver management, shift operations, and logistics execution.
• This role is responsible for driving service excellence to DC and Freshmark through strategic oversight of daily schedules, vehicle utilisation, and compliance processes.
• The Operations Manager will play a key role in fostering accountability, resolving operational challenges, and enabling continuous improvement across all touchpoints of the delivery function.

Job Objectives    

• Management of Drivers, Shift Managers and Debriefing Personnel
• Daily performance reports
• Monitoring daily and weekly registers – Toll cards, attendance, breakdowns, fines, wash bay, pre and post trip inspection sheets.
• Disciplinary action and grievance handling.
• Follow up on daily handover book – problems and queries from drivers and stores.
• Weekly feedback reports from debriefing manager on driver performance – fuel, co-driver and accidents.
• Weekly feedback reports from Operations Shift Managers – vehicle utilisation, service level to DC and Freshmark, meal allowance schedules and follow up on whether vehicles for service were booked off.
• Clocking’s and the editing thereof
• Managing daily delivery schedule/plan to achieve high service levels to both DC and Freshmark.
• Adhoc Operational tasks that influence the efficiency of the Transrite operation

Qualifications    

• Teritary qualification in Transportation or related fields. (Essential)

Experience    

• A successful track record (Minimum of 3 years experience) in Operations at Management level in a similar operation

Knowledge and Skills    

• Computer literacy: Good all round computer literacy, in particular a thorough working 
• knowledge of excel
• Special skills: Good interpersonal skills at management and staff level. 

Closing Date    

• 2025/11/15