Customer Service Representative- Gqeberha at Mukuru

About the Role

• As a Customer Service Representative, you’ll be the face of Mukuru — assisting customers with their foreign exchange transactions in a friendly, professional, and compliant manner.
• You’ll process transactions accurately, verify documents, and help customers confidently complete their money transfers. This role is all about people — providing excellent service, spotting risks, and making sure every interaction reflects Mukuru’s trusted brand.

What You’ll Do

• Process foreign exchange transactions accurately and efficiently.
• Ensure all customer documents are valid and legally compliant.
• Detect and report any suspicious or fraudulent activity.
• Manage your cash float and stock to ensure accurate balancing.
• Stay up to date with foreign exchange systems (ICFX) and regulatory updates.
• Maintain Mukuru’s brand standards and deliver exceptional customer service.
• Take ownership of your professional growth through ongoing training and assessments.

What You’ll Bring

• Grade 12 / Matric (Essential)
• 1+ year experience in Customer Service or Financial Services (Essential)
• Foreign exchange experience (Desirable)
• Completed or willing to complete Mukuru Forex Consultant Training Course

Knowledge of:

• Foreign currencies
• FICA regulations
• Exchange control regulations
• ICFX system (advantageous)
• Skills That Make You Great at This Role
• Strong communication (verbal and written)
• Excellent attention to detail
• Good administrative and organizational skills
• Confident telephone and computer skills
• Ability to work accurately under pressure
• Passion for customer experience