Business Solutions Analyst at Hollard Insurance

Job Purpose

• The Solution Analyst is responsible for bridging the gap between business and technology and/or software solutions team. Compiling the business, system & stakeholder requirements, the Solution Analyst combines the skill sets of both a business analyst and a systems analyst—integrating an understanding of organisational goals, operations, and processes with technical expertise to shape effective solutions. The Solution Analyst is responsible for assessing business, process and system impact, identifying solution requirements, and recommending the outcome.

Key Responsibilities:

• Interacting with all relevant stakeholders and conducting business processes needs analysis to understand requirements with an objective of producing a concise business case.
• Analyse and understand business requirements to identify changes and additions required to meet the business requirements.
• Conduct impact analysis to identify and understand risk associated with an enhancement or project as well as input to risk mitigation strategies.
• Make recommendations based on the interpretation of business and systems requirements, ensure that all impacts have been carefully considered, analysed and the resulting procedure and system configuration is the most appropriate and best meets business needs.
• Adhere to established documentation standards when capturing, maintaining, and updating business and system requirements.
• Maintain ongoing engagement with stakeholders during the entire project or enhancement lifecycle, ensuring that their feedback and concerns are addressed at each phase.
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement.
• Communicate needed changes to development & testing team and ensure implementation thereof.
• Estimate the financial or other benefits of changes to processes, risks and/or potential impact and report to the relevant stakeholders if relevant.
• Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective.

Required Knowledge and Experience    
Required Experience (relevant or in a similar role)

• Minimum 3-5 years’ working experience in IT business analysis (2 years of which should be in the Short- or Long-Term insurance environment)
• A minimum of 1-2 years’ current experience is required in the following areas:
• System analysis
• Data and systems migration, development, and integration, including working with data flows, sequence diagrams, ERDs, APIs, and SQL for data retrieval
• Proficiency in MS Visio or similar for creating diagrams and process flows
• Familiarity with wireframing tools (e.g., Figma, Pencil) for prototyping and UI/UX design
• Conducting gap and impact analysis across processes, systems, functional, technology, and compliance requirements
• Performing risk assessments to identify and mitigate potential issues
• Facilitating/managing user acceptance testing 

Required Knowledge and Skills

• Agile/Scrum knowledge
• Working understanding of Azure DevOps, JIRA or similar case management system

On the job training/familiarisation time

• 3 months

Educational Requirements    

• Matric
• Business analysis certification
• Bachelor’s Degree in Business and/or relevant Information Systems qualification
• Agile certification
• Technical qualifications