Granting Clerk
Reference Number: SHO250811-2
Job Type: Contract/Fixed Term
Closing Date: 20 August 2025
Location:
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Country: South Africa
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Province: Gauteng
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Town/City: Edenvale
Purpose of the Job
The Granting Clerk acts as the main point of contact between the company and its customers, handling a high volume of inbound and outbound calls. This role focuses on resolving customer complaints, addressing inquiries, and providing high-level customer service. A strong customer focus, excellent communication skills, and the ability to perform well in a fast-paced environment are key requirements.
Job Objectives
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Handle a high volume of inbound and outbound calls efficiently and professionally
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Detect and flag potential fraudulent activity through phone interactions
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Follow communication protocols and scripts for consistency
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Clarify customer information, research concerns, and provide timely solutions
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Build strong customer relationships by going the extra mile
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Accurately document all interactions in the call centre database
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Meet or exceed performance targets, including call quality and customer satisfaction
Qualifications
Experience and Requirements
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Previous experience in a customer support or call centre role
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Proven success in meeting or exceeding performance quotas
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Strong verbal communication and active listening skills
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Experience with UCS systems is an advantage (or willingness to learn)
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Ability to multitask, prioritize tasks, and manage time effectively
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Adaptability to work with different personality types and customer needs
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Strong customer service orientation and attention to detail
