A position has become available for a Direct Sales Administrator. Based in Johannesburg, the Direct Sales Administrator will be directly responsible for ensuring that Direct Sales consistently achieve or exceed sales, KPIs, and profitability goals to position PUMA to be the Fastest Sports Brand in the world. Ensuring that the Direct Sales Showroom is always kept neat & orderly. Analysing customer profiles & buying trends. Liaising with Customers and relevant PUMA employees. Managing incoming & outgoing merchandise.
KEY TASKS, DUTIES AND RESPONSIBILITIES
Customer services: Manage relationships with customers and Corporate accounts. Analyse customer profiles and buying trends in order to increase sales. Delivering a high standard of customer service whether in person , telephonically or via emails.
Sales and Returns: Generate sales from ex stock and future product to existing and new customers. Offer the full PUMA experience to the client in terms of treating them like a guest . Manage returns, reconciliations, samples and communicate with warehouse and track deliveries and collections. Compiling and submitting monthly /daily sales report.
Merchandise: Managing and monitoring Loss Prevention and Compliance procedures. Managing incoming and outgoing merchandise. Staying informed on all product knowledge and new product launches.
Corporate Accounts: Corporate account upkeep, branding- creation of CADS and SMU’S and liaise with marketing regarding contracts. Keep to contract specifications and follow the correct procedure with all accounts.