Praekelt Graduate Opportunity 2018

As a respected Product Support Graduate you will be expected to, use your high energy and social skills to partner with our client’s customers to help them achieve maximum benefit from their products.

When a user emails or sends you a chat with a problem or support query, it is important that you develop a strong rapport and make the user feel that someone is listening and understanding them.

You should be able to remember answers to frequently asked questions and troubleshoot with ease.

Key Focus Areas:

  • Managing incoming email and chat user support inquiries
  • Identifying and assessing user needs to achieve satisfaction

Responsibilities:

  • Be an expert when it comes to the product and potentially for other products in the future
  • Act as a liaison to resolve any emerging problems that our users might face with accuracy and efficiency
  • Handle queries and complaints, provide appropriate solutions and alternatives within the time limits, following up to ensure resolution and keep records of customer interactions
  • Tech-Savvy within software
  • Follow communication procedures, policies, and guidelines
  • Respond from a pre-prepared script that applies to the situation at hand
  • Go the extra mile to engage with customers
  • Able to commute to 44 Stanley Avenue (Praekelt offices) as a primary place of work

Working hours: 9am – 5pm working days whilst achieving the following turnaround times:

  • Live chat response time: 5 minutes
  • Email Support via email response time: 30 minutes
  • Management of content to be uploaded to the brand management portal during downtime

Desired skills and experience:

    • High school qualification (Essential)
    • Diploma / Degree or the equivalent (advantageous)
    • Proven customer support experience or experience as a client service representative, in sales or marketing
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent written communication abilities and interpersonal skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Be able to learn quickly so they can acquire the product knowledge to answer users questions accurately
    • What will make you stand out from the rest:
    • Excited to help users
    • Patient, empathetic and passionately communicative
    • Problem-solving should come naturally
  • CLICK HERE TO APPLY

Confident at troubleshooting and investigate if you don’t have enough information to resolve users queries, support issues or complaints

Praekelt is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, national origin or physical ability.

Game Store – Vacancies

Game is looking for tellers and general workers in their stores country wide.

Since we opened our first store, we’ve been the customer’s advocate and a destination for unbeatable value. Right from the start, we’ve done things our own way.

Positions.

  1. General Workers
  2. Tellers
  3. Security

Qualifications

  • Minimum of grade 12
  • Computer will be advantageous

This goes beyond business practices: it represents a culture, a way of going about life and business. It’s the reason customers love shopping with us, and the reason our employees choose to build a Retail Career at Game.

Leave a comment below with your contact details

SARS Seasonal Workers 2018

The South African Revenue Service seeks seasonal workers to handle tax related customer queries within a Branch or Contact Centre in compliance with SARS policies and procedures.

Requirements
Education:

  • Grade 12 or any NQF 4 certificate
  • 3 years customer service experience in a face-to-face / contact centre / call centre environment
  • Customer Service Certificate will be advantageous
  • Knowledge of SARS products will be advantageous

Knowledge And Skills:

  • Stakeholder engagement
  • Customer Relationship Management
  • Administrative Support
  • SARS system products
  • Tax knowledge
  • Basic IT Support
  • Building sustainability
  • Attention to detail
  • Planning and Organising
  • Standard system products
  • Organisational Awareness
  • Fairness
  • Integrity
  • Accountability
  • Excellent interpersonal and communication skills

Duties

  • Communication of transactional outputs and queries in area of work according to policies and quality requirements.
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
  • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
  • Report on transactional and process activities within set guidelines to provide timely information for decision making.
  • Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
  • Ensure that all walk-in tax related queries/or telephonic inbound/outbound queries are promptly, effectively & efficiently resolved.
  • Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
  • Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

How To Apply
Click here to apply online

Closing: 17 May 2018

Employment Equity:
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process. It is the applicant’s responsibility to have all foreign qualifications evaluated and verified by the South African Qualification Authority (SAQA) and proof thereof must be attached. Successful candidates will be subjected to personnel suitability checks including pre-employment screening, vetting and integrity assurance testing and will be further required to declare their private interests on an annual basis. Appointment is subject to a positive outcome of the relevant checks.

Putting our people first is an integral part of SARS business strategy. In support of this and our ongoing evolution towards becoming the best employee-centric employer in South Africa, our Human Resources strategy aims to create a high performing environment for our people by role modelling and embedding the right behaviours and values.

Customer Care Internship at Ecolab 2018

Join Ecolab’s call center in Chloorkop, Johannesburg, and become part of a dynamic team that loves their work and enjoys each other.

As a respected Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products.

As a team, we strive to exceed our objectives to help drive greater customer satisfaction. We work with purpose, reaching our goals, doing what’s right, challenging ourselves, working as a team, and valuing diverse perspectives to make a difference.

What’s in it For You:

  • Enjoy non-traditional work hours that fit the schedule you need
  • Be recognized for meeting goals, and secure opportunities for advancement
  • Sharpen your professional business acumen
  • Work for a stable, growing, global Fortune 500 company
  • Comprehensive benefits package starting day 1 of employment.

What You Will Do:

  • Process 60-100 inbound calls per day
  • Manage outbound calls, depending upon the volume
  • Must possess solid problem solving & interpersonal skills
  • Handle all calls in a prompt and courteous manner
  • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
  • Complete a call on screen accurately while speaking with the customer
  • Process orders, literature requests, and applies information to our customers
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues

Minimum Qualifications and Requirements:

  • High school qualifications/Secondary diploma or equivalent
  • Proficient in Microsoft Office Suite software (Excel, Word, Access, and Outlook).
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Strong problem solving and interpersonal skills
  • Excellent verbal and written communication skills
  • Highly dependable team player
  • Ability to prioritize workload and complete responsibilities on time
  • Fluent in English

Candidate must reside in Johannesburg

Ecolab is the global leader in water, hygiene and energy technologies, and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.

Ecolab is an Equal Opportunity Employer–minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.

Branch Consultant

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Job Title: Branch Consultant

Recruiter: Bidvest Bank

Reporting To: Branch Supervisor

Region: Western Cape

Location: Somerset Mall

Requirement Overview

To provide excellent service to customers through buying the banks products to clients and performing administrative duties Foreign Exchange Product Knowledge including working with exchange rates. Good general knowledge on world currencies/ countries. Strong Customer care principles. Easy to adjust to change Good product knowledge to satisfy Customer needs. Process foreign exchange transactions Cross sell full range of BIDVest Bank products & services Interact with customers in a friendly and professional manner. Address customer queries and complaints in a professional manner. Must be prepared to work shift branch hours Represent BIDVest Bank in a professional manner Ability to work with cash. Knowledge of POS system and Money Gram Must be self-motivated and energetic Good positive attitude with a positive outlook on life.

Duties and Responsibilities

Able to deal with difficult clients and provide feedback within required turnaround time To provide excellent customer service to clients by processing transactions and managing any differences immediately with the Supervisor Contribute to excellent staff interaction and team work Contribute to the Financial well-being of the branch / region Build relationships with customers Accurate processing of transactions Update all registers and documentation daily Adherence to relevant Operating Procedures. Willing and able to work under pressure. Use initiative to personally grow and develop. Assertiveness / Confidentiality / Cost conscious / Desire to provide the best possible service to ALL Customers. Be responsible and Accountable for your actions. Order cash proactively before cut offs and assist with deliveries where necessary Update all registers and documentation daily Ensure that all transactions adhere to relevant company policies and procedures ensuring a clean audit and those risks are managed proactively Supervise the adherence to operating procedures of staff in the branch Compile and submit necessary reports to support the Branch Supervisor to check Ops Stats, monitor revenue targets, sales, incidents, any discrepancies and audit reports Train, develop and mentor the staff in the Branch to ensure a culture of continuous learning and development Motivate staff through managin

Skills, Experience and Education

QUALIFICATION: Grade 12 Certificate in Banking 2-4 years’ foreign exchange and banking experience

APPLY

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Service Champion

Job Purpose

To provide world class service by engaging with, and directing clients in order to optimise client flow within the branch so that the clients experience is enhanced.

Job Responsibilities

  • Acknowledge; greet and direct clients entering the branch by establishing the reason for visit; through asking relevant questions.
  • Prevent unnecessary queue time and improve client flow in the branch by verifying that clients have the correct documentation for their respective transactions.
  • Increase the customer experience and assist clients with special needs (i.e. disabilities;elderlyclients or illiterate clients); by assisting them in the completion of documentation or byobtaining the necessary information on their behalf.
  • Reduce queue time and educate clients by suggesting alternative channels (ATM; Self-service; Internet banking) n terms of relevant point of service.
  • Understand and meet client needs by referring client complaints to management for resolution and by following up on execution and client feedback.
  • Ensure and encourage client feedback by thanking clients when exiting the branch; collecting or requesting clients to complete feedback cards and placing them in feedback box for follow-up by management.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys).
  • Achieve business strategy (e.g. Green Strategy) by participating and supporting corporate responsibility initiatives.
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank.Act as Brand ambassador by displaying appropriate behaviour and Nedbank values.
  • Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions; and referring to the relevant department for action.
  • Enable sales leads to be followed up and converted to sales by capturing the sales leads onto the Client Management System (CMS).
  • Recommend solutions to resolve client experience breakdown to management through observing and monitoring queue time and re-directing clients to alternative service points.
  • Keep clients informed on waiting time progress by providing feedback on expected time of queue.
  • Ensure all equipment are in working order and sufficient stock at hand by inspecting all equipment (i.e. TV; ATM); promotional items; brochures holders and stationery; and replenishing stock where necessary.
  • Ensure banking hall complies to health and safety OHASA standards by inspecting banking hall and reporting all defects and suspicious behaviour for corrective action.
  • Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters; websites and attending sessions.
  • Create and manage own career through guidance and support of Team Leader; department and colleagues.
  • Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
  • Improve personal capability; stay abreast of developments in field of expertise and future growth by identifying training courses and career progression for self through input and feedback from management.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure knowledge management; continuity; team success and that information is provided in the correct way to stakeholders by sharing knowledge with the team; participating and contributing to the achievement of team goals.

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Matric / Grade 12 / National Senior Certificate

Type of Exposure

  • Managing customer expectations
  • Answering customer questions
  • Working with customers to solve customer problems
  • Interacting with diverse people
  • Identifying health and safety regulations violations
  • Interacting with external clients

Minimum Experience Level

Minimum 2- 3 years Branch / Retail experience preferably in a client facing role

Technical / Professional Knowledge

  • Relevant product knowledge
  • Customer service principles
  • Governance, Risk and Controls
  • Microsoft Office
  • Branch processes and procedures

Behavioural Competencies

  • Building Customer Loyalty
  • Initiating Action
  • Applied Learning
  • Collaborating
  • Communication
  • Managing Work

Junior Contact Centre Consultant

Recruiter: Clicks REF 31269/CLCK/Junior Contact Centre Consultant(CDM)/200318
AA/EE: Applicable Contract Permanent
Location: Roodepoort Available: ASAP
Category: Call Centre Offer: Market Related

Overview

We are looking to recruit a permanent Junior Contact Centre Consultant to work for Clicks Direct Medicines (CDM). The role will be based at Roodepoort, JHB and will report to the Service Center Supervisor

Purpose and Objectives

To direct, coordinate and resolve inbound and outbound telephonic queries within 4 minutes ensuring a first time call resolution meeting patient’s needs.

Requirements

Job Objectives

  • To adhere to a minimum target of +90 inbound and outbound calls per day
  • To answer calls within 20 seconds in order to maintain set service level
  • To achieve 80% quality assessment with every call to ensure best quality service at all times
  • To ensure medication orders placed by patient is executed within terms of trade
  • To refer patient queries to pharmacist with regards to generic substitution and ensure feedback is given to patient
  • To actively promote Club-Card and meet the set targets by capturing every customers Club card details

Experience and Education:

  • 1 year within a call centre environment
  • 1 year retail pharmacy experience
  • Microsoft Office Suite
  • Call centre applications
  • Customer Service
  • Relevant legislation (Pharmacy Council)
  • Medical Aid Formularies

Job related knowledge and skills:

  • Knowledge of Microsoft Word, outlook and Excel.
  • Excellent communications skills and telephone etiquette.
  • Good Knowledge of contact centre procedures.

Competencies required:

  • Adhering to Principles and Values
  • Delivering Results and Meeting Customer Expectations
  • Working with People
  • Following Instructions and Procedures
  • Adapting and Responding to Change
  • Achieving Personal Work Goals and Objectives
  • Relating and Networking

APPLY

G4S Accounts Clerk jobs

G4S Cash Solutions (SA), a leading global integrated cash solutions company, has a vacancy for an Accounts Payable (AP) Clerk based at our Head Office in Centurion.

Reporting to the  AP Manager, the AP Clerk is responsible to ensure the accurate and timeous processing of accounts payable for the G4S Group in compliance with company policies and procedures..

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role that accurate administration of accounts plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Regional compliance with Company Finance Policy and procedures applicable to Accounts Payable 

  • Perform  the accounts payable function
  • Reconcile supplier accounts and payments
  • Clearing of error log
  • Attend to supplier queries and queries from internal departments

The Ideal Candidate:

Minimum Qualification and Experience

  • Grade 12  plus an Accounting  Diploma or relevant Certificate would be advantageous
  • 3-5 Years relevant accounts payable experience within financial environment
  • Sound working knowledge of SAP

Knowledge, Skills and Attributes

  • Knowledge of accounting processes
  • Customer Service
  • Computer literacy – MS Office
  • Communication (written and verbal)
  • Sharing and cooperating
  • Customer Thinking
  • Work under pressure
  • Dealing with changing circumstances
  • Attention to detail
  • Delivering great customer service

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

About the Company:

G4S is the world’s leading international security solutions group, which specialises in secure outsourcing in countries and sectors where security and safety risks are considered

a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen.G4S has operations in more than 120 countries and more than 620, 000 employees. For more information on G4S,

G4S operates in over 26 countries in Africa and employs over 120 000 people on the continent.
At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. Our employees are the public face of G4S and we recognise and respect the value they add to the business by delivering excellent service day after day.

G4S is an organisation which is defined by its values, which are:

  •          Safety First – We prioritise safety management to protect the health and wellbeing of our colleagues and those around us.
  •          Performance – We seek to improve performance year-on-year to create long-term sustainability.
  •          Integrity – We can always be trusted to do the right thing.
  •          Best People – We employ the best people, develop their competence, provide opportunity and inspire them to live our values.
  •          Teamwork and Collaboration– We collaborate for the benefit of our customers and G4S.
  •          Expertise – We develop and demonstrate our expertise through our innovative approach to creating and delivering the right solutions.
  •          Customer Focus – We have close, open relationships with our customers which generate trust and we work in partnership for the mutual benefit of our organisations.

One of the G4S Group’s core values is to ensure we employ the Best People. We strive to develop our employees’ competence and inspire them to live our values. G4S ensures that we provide our employees with opportunities for growth and development within a dynamic and challenging business environment.
At G4S South Africa, we place great value on attracting and retaining the best people at all levels, to ensure the continued success of the organisation.

Sales and Marketing Internship at Aspen 2018

Aspen is a dynamic organisation built on entrepreneurial strength and forward thinking minds. We attract high performing individuals who are passionate about their career and have a desire to exceed expectations! At aspen, not only do we source for the best talent but we also provide a host of opportunities for continuous development.

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Our vision is to deliver value to all stakeholders as a responsible corporate citizen that provides high quality, affordable medicines and products globally.

Our values define the foundation on which aspen has been built. These are values we share as we work together towards achieving the vision of the group.



Description
Internship is for a fixed period of 12 months during which learners will be exposed to practical and theoretical knowledge of pharmaceutical marketing.

Requirements
In order to be considered for this opportunity, applicants must meet these minimum requirements:
Must have completed a Marketing Degree/ BSc Degree in Human Biology
Be computer literate (Microsoft)
South African Citizen
Must have a valid drivers’ license
Must not have participated in a learnership/ internship before.
No current or pending disciplinary incidents
Must have the following attributes:
Strong attention to detail
Project management capabilities
High learning agility
Analytical skills
Results oriented
Customer focused
Able to prioritise and multi-task
Good interpersonal skills
Excellent verbal & written communication skills

Kindly note that the internship is specifically targeting candidates in and around Soweto, Tembisa and Mamelodi due to operational requirements of the role.

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CLICK HERE TO APPLY

Preference will be given to previously disadvantaged groups.

Closing Date: 15 January 2018. Please note that if you have not heard from the HR department within 30 days of this advert closing, your application has unfortunately been unsuccessful.

Internal Applications must be completed using an Aspen mailing address after applicants have had informed their direct line managers of their application

IT Graduates at Sasria 2017

Sasria is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from previously disadvantaged backgrounds to apply. Sasria will respond to short listed candidates. Candidates who have not been contacted within 4 weeks of the closing date can assume that their application has been unsuccessful.

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Sasria, a state-owned company, is the only short-term insurer in South Africa that provides affordable

voluntary cover against special risks such as civil commotion, public disorder, strikes, riots and terrorism to any individual, business, government or corporate entity that has assets in South Africa.

Sasria has a dual mandate – legislative mandate that directs our day-to-day business operations, and

a broader strategic mandate, like any other business in South Africa, to make a positive contribution to transforming our industry and our country, in order to make our country a better place for all her people.

Vision

  • “To protect the assets of all South African against extraordinary risks”

The vision will be achieved via our mission of driving sustainable and vibrant business by:

 Balancing shareholder value creation with having a positive social impact;

 Providing excellent customer service;

 Being clear and consistent in our communication;

 Developing the skills and capacity of own employees;

 Improving our current strategic current strategic partnerships, and establish new ones; and

 Providing innovative and relevant products;

Core Values:

The following values underpin Sasria’s pursuit of its stated vision and mission:

• Professionalism – we will treat our stakeholders – i.e. customers, employees and shareholders –

with respect and dedication while remaining accountable to them;

• Integrity – we will conduct ourselves in a manner that is fair, transparent and ethical, and uphold

high levels of equality and trust;

• Teamwork – in the performance of our tasks we will be guided by the ideals of unity of purpose,

cooperation and mutual respect;

• Innovation – we will create opportunities for creativity and learning and encourage same amongst

our employees; and

• Customer Centricity – We strive to meet and exceed our customer’s expectations.

Sasria is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from

previously disadvantaged backgrounds to apply. Sasria will respond to short listed candidates. Candidates who have not

been contacted within 4 weeks of the closing date can assume that their application has been unsuccessful.

Job summary statement/purpose:

Provide support to end users with all IT related desktop, helpdesk and systems queries as well as

assist the IT Applications and ERP Manager with the implementation of the ERP system.

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Key performance areas (duties & responsibilities):

1. Operations/ IT Support
 Assist in the day to day queries of staff on systems and hardware support
 Identify, research and resolve technical problems
 Assist with disaster recovery runs
 Assist in the maintenance of offsite storage backups on a daily, weekly and monthly basis
 Assist in the management of the assets register warranty
 Set up and configure hardware and applications as per requirements and processes
 Comply to service level agreements with suppliers and vendors and ensure deliverable are satisfactory
 Updating all asset warranties, storing all
 Update and maintain software register and licensing
 Adhere to IT Service Management processes and principles
 Maintain staff service levels according to SLA
Access control and network systems
 Participate in the maintenance of the Access control system and PABX systems on an
ongoing basis
 Setup new users
 Monitored Server & Network performance and errors
 Assist in setting up LAN, WAN, VPN, VLAN infrastructure
IT Applications & Enterprise Resource Planning:
 Responsible for performing day-to-day maintenance on the ERP system, as well as installing new upgrades and testing for bugs. System configuration and data migration
 Work closely with the IT Manager, with end-users to analyse, design, construct and implement small applications in support of regular business operations; documents application
 Assist with local area networks, desktop applications and computer security.
Service Desk Support:
 Answering of the service IT service desk telephone
Perform ad hoc tasks:
 Perform any reasonable tasks as and when required by the Line Manager
Minimum requirements:
 Relevant IT certification/ Diploma/ Degree
Experience:
 Preferably 1 year experience
 Any IT Service Management (ITSM) experience highly preferable
 Basic understanding of a service desk
Knowledge:
 Working knowledge of MS Applications, desk operating systems and other applications
 Understanding IT Networking
 Understanding IT infrastructure
 IT Hardware and Software knowledge
Attributes/values:
 Customer service driven
 Team player
 Maintain confidentiality
 Ability to work under pressure
 Attention to detail
Demographics
A South African citizen of any gender, preference will be given to an EE candidate.
Location: Illovo, Johannesburg.<!– Responsive –>

CLOSING DATE: 29 December 2017
Send your cover letter and CV to careers@sasria.co.za. No late applications will be accepted.
Sasria is committed to diversifying its staff profile in terms of its transformation agenda and encourages candidates from previously disadvantaged backgrounds to apply.
Sasria will respond to short listed candidates only.
Candidates who have not been contacted within 4 weeks of the closing date can assume that their application has been unsuccessful.