Coronation Brilliant Minds Graduate Programme 2018

The Coronation Brilliant Minds Graduate Programme is introducing fantastic opportunities for seven newly qualified graduates to start a career in Asset Management for 2019.

Although not a rotational programme, this 2-year opportunity offers development opportunities through a variety of assignments, training and study opportunities.

Duties & Responsibilities

Ideal Qualifications

• Risk and Compliance – B. Acc (Hons), B.Bus.Sci Law or B.Com. LLB
• Investments (Equity Research) – Bachelor’s degree majoring in Accounting, Economics or Maths
• Talent Management – Bachelor’s degree with majors in HR or Organisational Psychology
• Client Services (Contact Centre) – Finance related Bachelor’s degree
• Validations (Contact Centre) – Finance related Bachelor’s degree
• Middle Office – Finance related Bachelor’s degree
• Personal Investments – Finance related Bachelor’s degree

Competencies & Personality Attributes

• Must have an “I can” mentality
• Responsibility and Accountability
• Attention to detail
• Innovative and creative
• Ambitious, highly energetic and keen to take on additional responsibilities in a dynamic environment
• Should have excellent communication skills (both verbal and written).
• Must be able to work in a team environment
Most Important Attribute High energy levels, willingness to learn and initiative to go the extra mile.

*Please note that in order to meet objectives set in our Employment Equity plan, preference will be given to suitably qualified candidates from designated groups.*

SARS Seasonal Workers 2018

The South African Revenue Service seeks seasonal workers to handle tax related customer queries within a Branch or Contact Centre in compliance with SARS policies and procedures.

Requirements
Education:

  • Grade 12 or any NQF 4 certificate
  • 3 years customer service experience in a face-to-face / contact centre / call centre environment
  • Customer Service Certificate will be advantageous
  • Knowledge of SARS products will be advantageous

Knowledge And Skills:

  • Stakeholder engagement
  • Customer Relationship Management
  • Administrative Support
  • SARS system products
  • Tax knowledge
  • Basic IT Support
  • Building sustainability
  • Attention to detail
  • Planning and Organising
  • Standard system products
  • Organisational Awareness
  • Fairness
  • Integrity
  • Accountability
  • Excellent interpersonal and communication skills

Duties

  • Communication of transactional outputs and queries in area of work according to policies and quality requirements.
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
  • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
  • Report on transactional and process activities within set guidelines to provide timely information for decision making.
  • Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
  • Ensure that all walk-in tax related queries/or telephonic inbound/outbound queries are promptly, effectively & efficiently resolved.
  • Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
  • Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

How To Apply
Click here to apply online

Closing: 17 May 2018

Employment Equity:
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process. It is the applicant’s responsibility to have all foreign qualifications evaluated and verified by the South African Qualification Authority (SAQA) and proof thereof must be attached. Successful candidates will be subjected to personnel suitability checks including pre-employment screening, vetting and integrity assurance testing and will be further required to declare their private interests on an annual basis. Appointment is subject to a positive outcome of the relevant checks.

Putting our people first is an integral part of SARS business strategy. In support of this and our ongoing evolution towards becoming the best employee-centric employer in South Africa, our Human Resources strategy aims to create a high performing environment for our people by role modelling and embedding the right behaviours and values.