SARS Seasonal Workers 2018

The South African Revenue Service seeks seasonal workers to handle tax related customer queries within a Branch or Contact Centre in compliance with SARS policies and procedures.


  • Grade 12 or any NQF 4 certificate
  • 3 years customer service experience in a face-to-face / contact centre / call centre environment
  • Customer Service Certificate will be advantageous
  • Knowledge of SARS products will be advantageous

Knowledge And Skills:

  • Stakeholder engagement
  • Customer Relationship Management
  • Administrative Support
  • SARS system products
  • Tax knowledge
  • Basic IT Support
  • Building sustainability
  • Attention to detail
  • Planning and Organising
  • Standard system products
  • Organisational Awareness
  • Fairness
  • Integrity
  • Accountability
  • Excellent interpersonal and communication skills


  • Communication of transactional outputs and queries in area of work according to policies and quality requirements.
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
  • Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
  • Report on transactional and process activities within set guidelines to provide timely information for decision making.
  • Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
  • Ensure that all walk-in tax related queries/or telephonic inbound/outbound queries are promptly, effectively & efficiently resolved.
  • Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
  • Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
  • Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

How To Apply
Click here to apply online

Closing: 17 May 2018

Employment Equity:
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process. It is the applicant’s responsibility to have all foreign qualifications evaluated and verified by the South African Qualification Authority (SAQA) and proof thereof must be attached. Successful candidates will be subjected to personnel suitability checks including pre-employment screening, vetting and integrity assurance testing and will be further required to declare their private interests on an annual basis. Appointment is subject to a positive outcome of the relevant checks.

Putting our people first is an integral part of SARS business strategy. In support of this and our ongoing evolution towards becoming the best employee-centric employer in South Africa, our Human Resources strategy aims to create a high performing environment for our people by role modelling and embedding the right behaviours and values.

Business Administration Services Learnership

This qualification is for any individual who is or wishes to be involved in the administration function within any industry, or non-commercial venture/ organization.

It is also the building block to advance learners into the National Certificate in Business Administration Services, NQF Level 05.

The core component of the qualification offers the learner knowledge and skills in the Management of Records, Comprehension of Written and Verbal Texts, Business Writing, Problem-solving, Ethics, Cultural Awareness, Self- management and Self-development, Project Teamwork and Business Policies and Procedures.

The qualification, through its elective component, enables the learner to specialize in areas of administration, such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this qualification will find that the acquisition of competence in the unit standards which make up the qualification, will add value to their jobs.

This qualification is intended to enhance the provision of service within the field of administration within all business and non-commercial sectors.

The qualification ensures progression of learning, enabling the learner to meet standards of service excellence
required within the administration field of learning, through building day-to-day administration skills, as well as general operational competencies.

It will provide the broad knowledge, skills, and values needed in the administration field for all business and non-commercial sectors and will facilitate access to and mobility and progression within education and training.

Exit-level Outcomes:

  • Have knowledge of the procedures for stock and fixed asset control.
  • Develop administrative systems, together with other employees, to improve organizational effectiveness.
  • Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time.
  • Manage service providers.
  • Be an effective employee in the administrative section of an organization.
  • Be aware of how fraud can be present in an office environment and assist in the control thereof.
  • Display cultural awareness in dealing with customers and colleagues and utilize the differences in a positive way to enhance the effectiveness and image of the organization.
  • Identify and solve work-related problems together with others in the section.
  • Apply efficient time management processes, procedures and techniques.
  • Be an effective member of a team.
  • Become a knowledge worker.

Learning assumed to be in place:

  • Learners accessing this qualification should be competent in communication, mathematical literacy and computer literacy at NQF Level 03.

Duration of qualification: 1 year

  • Candidates must be competent in communication, mathematical literacy and computer literacy at NQF Level 03.

Job Type: Learnership

Company Name: HR101

Company Location: Gauteng

HR101’s client in Woodmead, Johannesburg is offering a Business Administration Services Learnership.

Call us: 0763612318

Contact Person: Esme Badenhorst

Application Closing Date: Wednesday, January 31, 2018

Fax Number: 0866057612

Remuneration:R2,000 STIPEND ONLY

Send CV to: email protected

DHET: Graduate / Internship Programme 2018

Location: All Provinces

Stipend: R5353.78 pm

The Department of Higher Education and Training invites South African unemployed g raduates who are between the ages of 18 – 35 to apply for the 2018 / 19 Internship Programme.


Development Support, Public Entities

  • Assists with coordination and m onitoring of funded Project.
  • S erve as a secretary for projects meetings
  • Compile submissions , Reports and Memos
  • Assist with o versight, Monitoring & Evaluating and c ompliance report s
  • Assist in compiling and analysing financial reports.

N Dip / Degree: Administration, Financial Management , Development Studies, AccountingRef No: CFO / 2018 / 01

Office of the CFO

  • Assist with preparations of financial reports on Departmental Development fund.
  • Generic front office management and reception services, filing, records management and administrative functions.
  • Perform ad – hoc duties as maybe delegated from time to time in the directorate

N Dip / B.Com: Office Management or Filling, Administration, Accounting.Ref No: CFO / 2018 / 02

Compliance , Internal Audit

  • Assist with p lan ning and execute audits
  • Assist with the design of audit programmes
  • Assist with compliance verification / testing and monitoring.
  • Assist with performing ad – hoc tasks relevant to compliance.

N Dip / Degree / Compliance, Internal AuditingRef No: CFO / 2018 / 03

Financial Services

  • Capturing journals on BAS
  • Processing PTMS on PERSAL System and BAS
  • Processing of expenditure transactions; processing of debts transactions; Payroll management; Cash flow and budgeting
  • Provide financial and administrative support to projects.

N Dip / Degree / Finance with Accounting,Ref No: CFO / 2018 / 04

Supply Chain Management , Assets Management

  • Sourcing of price quotation
  • Processing of orders and payments
  • Filling of Supply Chain Management documents
  • Ordering, Travel and Accommodation, Logistics, Transit, Receiving of requisitions, selecting suppliers from CSD (Central Supplier Database).

N Dip / Degree: Logistics, Purchasing M anagement , Public Admin, Supply Chain, Asset Management, FinanceRef No: CFO / 2018 / 05

Planning Policy & Strategy

Research Coordination, Monitoring and Evaluation

  • Desktop Research, Report Writing, Recording Minutes and Management of research projects
  • Logistical Planning, Secretarial Support and Administrative Support
  • Conduct internet re searches
  • Undertake literature reviews Master’s Degree: Social Sciences (Education) ,

N Dip / Degree: Public AdminRef No: P / 2018 / 06

Career Deve lopment Services and Open Learning

  • Assist with the maintenance of various CDS projects budget
  • Assist with analysis of financial information for CDS
  • Assist with the m anagement of CDS assets
  • Assist with the d evelop ment of APP’s for Career Development Services and Open Learning.

N Dip / Degree: Financial Management, AuditingRef No: P / 2018 / 07

System Monitoring & Economic Analysis

  • Provide Office Administration

Provide secretariat services Degree: Economics, Econometrics, Statistics & Mathematics.Ref No: P / 2018 / 08

Legal and Legislative Service for Education Institutions

  • Provide logistical support to meetings , compile agenda, take minutes and arranging refreshments
  • Assist with legal advisory services, drafting of legal documents and legal research

Degree: LLBRef No: P / 2018 / 09

Information System Coordination

  • Manage small projects and assist with development of information standard
  • Provide secretariat services in the directorate meetings
  • Perform ad – hoc duties as maybe delegated from time to time in the directorate

N Dip / Bachelor’s Degree: Public / Admin / Office Management, Public AdminRef No: P / 2018 / 10

Global Partnership, African Middle East

  • A ssist with the necessary logistical and programmatic preparations to receive and host local and international guests
  • P erform general tasks as and when requested by the Deputy Director and Assistant Director
  • A ssist the personal assistant with ensuring the Director’s office operations are carried out efficiently

BA Degree / BA Hon. International Relations or major in PoliticsRef No: P / 2018 / 11

Strategic Coordination & Secretarial Supp ort, Social Inclusion & Equity

  • Assist in the development and compilation of the department annual performance plan
  • Assist in collation of strategic and performance inputs from B ranches
  • Assist with facilitat ion provisioning of stationary and office equipme nt

N Dip / BA Degree: Management Assistant or Admin, Public AdminRef No: P / 201 8 / 12

University Education

Financial and Physical Planning

  • A ssist in one or more of the sections dealing with earmarked grants i.e. infrastructure, clinical training , vat science, HDI development grant
  • Assist with the evaluation of clinical training grants reports from universities
  • Assist with submissions to release funds

N Dip / BA Degree: Accounting, Public Finance, InfrastructureRef No: UE / 2018 / 13

Office of the DDG

  • Provide administrative support in the office of the DDG, including the following: – Conduct research on the HE System – Support various research projects – Report writing and develop briefings

Honours Degree: Arts, Social Science , EducationRef No: UE / 2018 / 14

Private Higher Education Institutions

  • Information Management
  • Production of Certificates.
  • Evaluation and annual reports

N Dip / Degree: Management, Economic, Social SciencesRef No: UE / 2018 / 15

  • Teaching &Leaning Development and Teaching Qualification & Policy
  • Capturing registration information into a relevant database
  • Sorting evaluated qualification in alpha numerical order
  • Arranging travelling and accommodation for the manager

N Dip / Bachelor’s Degree: Business or Office Admin, Public AdminRef No: UE / 2018 / 16


TVET Infrastructure Development Programme

  • Project Support, Prepare for meetings, Review Reports, Compile Reports, Office Support, Filling, Record Keeping, Writing Minutes

N Dip / Degree: Project ManagementRef No: TVET / 2018 / 17

Financial Planning

  • Budget planning , Management, Monitoring and Reporting
  • Financial statement analysis and reporting
  • Funding norms development and implementation
  • Assist with the m anage ment of data collection processes
  • Develop and analyse data and compile reports
  • Assist with the management of the cash flow statements of the Directorate
  • Assist with the processing of S&T and cell phone claims. Financial Accounting, Economics & EconometricsRef No: TVET / 2018 / 18

Planning and Institutional Support

  • Administer and monitor the directorate’s financial system in line with the Department financial system in order to ensure that the directorate finances are maintained in an accurate and timely manner
  • Provide office administration support to the Directorate, including fi ling, tracking and processing of documents and correspondence.
  • Organise and Co ordinate meetings, conferences and travel arrangements. N Dip / Bach Degree: Public Admin, Financial Management
  • Ref No: TVET / 2018 / 19

Public TVET Colleges

  • Database management for the Chie f Directorate
  • Compile and submit travel claims, cell phone claims, subsistence and travel claims.
  • Assist with the management of the filling system of the Directorate and retrieval of document as and when required
  • Provide administrative support to the Dire ctorate in order to ensure that the Directorate’s administrative functions are performed well.

N Dip / Degree / Bach: Public Admin, Management, Database Management, Business StudiesRef No: TVET / 2018 / 20


Communication and Media Liaison and Call Centre & Clients Service

  • Respond to enquiries / queries through Call Centre, fax and email.
  • Assist to manage DHET social media platform
  • Office administration ( i.e. Couriering Branding bookings for travelling’s, Procuring stationary, procuring communicatio n equipment , Procuring Branding.
  • Assist with the m onitor ing of internal communication platforms (i.e. notice board monitoring)

N Dip / Degree: Communications, Public Relations, Graphic Design, Journalism, Marketing ManagementRef No: CS / 2018 / 21

Government Information Technology Office

  • Provide transversal system (BAS, PERSAL and LOGIS) support
  • Assist in the administration of the entire Microsoft network environment
  • Installation and maintenance of network infrastructure and software

N Dip / Degree: IT, BSc, C omputer ScienceRef No: CS / 2018 / 22

Facilities Management and Logistics Services

  • Assist wit h the management of transport, GG vehicles and other facilities management duties
  • R ender effective and efficient registry services
  • Payment of private and state owned and municipal services
  • Prepare document and files for filing including opening and closing of files

N Dip / Degree: Facilities, Property Management, Public Management, Project ManagementRef No: CS / 2018 / 23

Human Resource Administration ,Management & Development

  • Assi st with the coordination of Recruitment and Selection process es i.e. capturing applications, shortlisting and interviews.
  • Assist with capturing of information on the PERSAL SYSTEM
  • Assist in coordinating Internship, Security Learnership and WIL Programme
  • Capturing of performance management form s on both PERSAL System and Departmental spread sheet e.g. (Performance agreement , Quarterly reviews and Annual Assessments
  • Assist with the bursary audit process and capturing of applications on database
  • Quality checking of all PMDS documents to ensure compliance with Departmental PMDS Policy for employees
  • Assist with administration and coordination of Skills Development unit

N Dip / Degree: Human Resource Management & Development, Public Administration, Records / Office ManagementRef No: CS / 2018 / 24

Labour Relations & Wellness

  • Assist with c ounselling and referrals
  • Assist with advocacy of EHW programmes and services
  • Assist with the Psycho – Social Intervention
  • Assist with h andling of grievances and misconduct
  • Assis t with coordination of c ollective bargaining and negotiations

N Dip / Degree / B Tech: Labour Relations, laws, Office Admin / Secretarial, Psychology / WellnessRef No: CS / 2018 / 25

Office of the Director – General / Deputy Director General: CS / Chief Director HRM&D

  • Risk Management or fraud Prevention activities, Secretarial function of the risk Management committee and a dmin istration support
  • Generic front office management and reception services, filing, records management and other ad – hoc administrative functions.
  • H andling of confidential documents and Responding to enquiries.
  • Assist with incoming and outgoing of correspondence
  • Scan files and Hyperlinking of documents.
  • Administrative support

N Dip / Degree: Public / Admin / Office Management, Management Assistant , Risk Management, Auditing / Accounting / Forensic AuditingRef No: CS / 2018 / 26


National Skills Fund / Work Integrated Learning

  • Assisting managers with projects administration
  • Assisting Directorates with office administration duties
  • Sorting of data from SETAs, UoT’s and TVET
  • Managing the incoming and outgoing of data to stakeholders.
  • Assisting with compilation of claims
  • Assist to design relevant audit procedures for planned audits.
  • Assisting with execution of audits as per the internal audit plan , in accordance with internal audit methodology and International Standards of Internal Audit.
  • Assist with the conducting of legal research and provide legal advice including drafting legal opinions
  • Assist with ensuring compliance to risk management polici es, procedures and systems
  • Update the risk register, compliance report and central litigation and investment register.
  • Assist with maintaining of accurate weekly timesheets and monitoring hours spend against available budget and provide regular reports.

N Dip / Degree: Public / Office / Admin Management, Project / Financial Management, Information Technology, Legal Assistance, Communication, Public Relation, Data Capture, Supply Chain Management, Auditing, Management Assistant, ResearchRef No: SD / 2018 / 27

National Skills Authority

  • Assist with the mark eting and communication strategies
  • Coordinate NSA advocacy activities
  • Assist with the m anage ment of Social Media Platforms.
  • Assist with the coordination of NSA events

N Dip / Honours Degree: Information System, Marketing / CommunicationRef No: SD / 2018 / 28


Institutional Development Support, Programme Curriculum, Development and Assessment

  • Assist with the m onitor ing and report on CD Budget
  • Arrange, prepare for and record proceedings of meetings
  • Assist with p rocurement and logistics

N Dip / Degree: Office Management / AdministrationRef No: CET / 2018 / 29

Regional offices and Colleges (E Cape, N Cape, W Cape, N W, Mpumalanga, Limpopo, F S, KZN & Gauteng).

  • Office management and administration support
  • A ssist the CETC directorate with distribution, collection and capturing of annual and snap surveys.
  • A ssist the CET directorate procurement matters
  • Assist with making travelling arrangements
  • Assist in the administration of the entire Microsoft network environment
  • Installation and maintenance of network infrastructure and software
  • Assist with preparations for financial reports
  • Processing of expenditure transactions; processing of debts transactions;

N Dip / Degree: Public / Office Administration, Human Resources Management, Finance , Town Planning / Quantity Surveying, Information Management, IT Specialist, Accounting, Data Management, Management Assistant.Ref No: CET / 2018 / 30

How To Apply
CONDITIONS: Applications must be submitted on a Z83 formobtainable from any Public Service Department and must be accom panied by a comprehensive CV and certifi ed copies of qualifications and Identity Document. Candidates must not have previously served as Interns in the Public Service.

APPLICATIONS: Please forward your application, quoting the Reference Number to: The Director – General, Department of Higher Education and Training, Private Bag: X174, Pretoria, 0001 or hand deliver at: 123 Francis Baard Street, Pretoria at the Reception area.

Correspondence will be limited to successful candidates only and applications recei ved after the closing date or faxed or emailed, will not be considered.

Enquiries: Nokwanda Khoza 012 312 5192 or Mr W alter Makgoale 012 312 5760 or Ms Mashudu Managa 012 312 5805 or Mr M Rooi 012 312 5125

Graduates from TVET Colleges and people with disabilities are encouraged to apply.

CLOSING DATE: 02 February 2018, Time: 16h00