The Estee Lauder Companies Jobs in South Africa : MAC Retail Manager, Centurion

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MAC Retail Manager, Centurion

Brand: MAC

Description

Position Summary:

  • The Retail Manager is responsible for managing the total operation of their assigned store and supervising the store and employees.
  • S/he is responsible for the hiring, training and development of his/her employees.
  • S/he will generate sales through their team, perform outstanding customer service, and maximize profits by controlling expenses.
  • Other duties include but are not limited to the development of the Assistant Manager or Third Key in management responsibilities and the protection of company assets.
  • The Retail Manager must develop strong working relationships with his/her retail partner store or mall management (as applicable), AT&D of his/her region and head office support departments

Key Roles & Responsibilities:

  • Ensure staff delivers consistent, excellent customer service in accordance with our standards.
  • Resolve customer issues and requests in an efficient and quick manner.
  • Develop and utilize customer database for phone calls, product launches, events and appointments in conjunction with the Company’s customer program.
  • Create and maintain an atmosphere geared to achieving sales and profit goals.
  • Determine and communicate individual and team sales goals and hold staff accountable for results in accordance with the brand’s business practices.
  • Analyze and review goal attainment and develop strategies to improve performance.
  • Control all store expenses within budget guidelines.
  • Manage cash loss prevention procedures and established security policies.
  • Manage time, establish priorities and delegate effectively to meet goals and objectives
  • Maintain appropriate inventory levels
  • Prepare, coordinate and ensure a complete and accurate physical inventory as required.
  • Follow and implement all corporate visual presentation standards and guidelines.
  • Execute new launch displays, collateral placement, etc.
  • Oversee all planning details for events.
  • Maintain a cohesive, cooperative work environment through team building and motivation.
  • Maintain a communication system for the store to ensure all staff review current initiatives and direction.
  • Hold regular and productive staff meetings with AT&D.
  • Recruit, hire and develop top Artist and management professionals, maintaining an active candidate pool.
  • Administer all training programs for selling skills, customer service, products and operations.
  • Conduct monthly coaching sessions to communicate objectives, set goals and follow up on progress according to the company’s business programs.
  • Perform thorough and timely staff reviews and initiate increases, promotions, disciplinary action and terminations with MRO and Human Resources approval.
  • Ensure staff is trained in service and artistic skills as established by the Company.

Qualifications

  • Managerial experience.
  • Cosmetic experience preferred.
  • 1-2 years key holder responsibility in a supervisory role in a service oriented environment
  • Ability to work in a fast paced environment.
  • Computer literate – MS Office
  • Make-up Certification

Job: Retail – Store

Primary Location: Europe, Middle East, Africa-ZA-GT-Pretoria

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 1816951

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

How to Apply

Submit your CV and Application online : Click Here


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