Sage Jobs in South Africa : Sales Manager – Direct Sales

Sales Manager – Direct Sales


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Job Description:

Regional responsibility for Direct Telesales

Delivery of budgeted direct Sales NCA KPI’s and driving increase in PY Growth

Responsible for delivery of direct telesales Revenue, ARR and Customer KPIs through directional leadership and excellent execution through Team managers , Senior Consultants and Sales executives

Responsible for delivery of direct telesales productivity and customer access and contact standards

Responsible for increase of new customer volume, delivery of conversion rates and ARPAC.

Responsible for delivery of excellent customer experience via direct telesales and telemarketing team

Responsible for management of NCA Direct pipeline and conversion to sale

Work across the NCA SSB Segment to achieve SSB objectives

Work with Supporting functions to achieve deliverables

Design, manage and execute sales across Cross sell and upsell

Responsible for generating and presenting analytical, Narrative / Stats – weekly, monthly and quarterly

Presenting to other or on behalf of Director of Direct Sales when requested

Drive Cross skilling across product range

Accountable for Team Leaders driving the vision

Accountable for providing leadership and management to direct subordinates which included but not limited to:


Performance management

Training and development

Rewards management including timeous checking and submission of commission calculations

Employee Relations

Key Responsibilities:

Manage and exceed agreed revenue budgets

Ensure the telesales team’s performance standards are exceeded through weekly coaching activities and staff mentorship

Ensure commissions and incentives are correctly computed and submitted timeously

Manage departmental internal systems and enhance reporting functions and features, to enhance the training booking system, customer experience and sales process

Support the various product teams, business partners and additional stakeholders by ensuring there are solutions and resources to meet their needs

Ensure the team is adequately supported and is trained to the appropriate skill level, aligned with the certification of Sage products

Manage a marketing strategy and drive campaigns to support budgets and sales objectives

Ensure that credit notes and outstanding payments are kept to a minimum

Drive strategically imperative projects optimally according to the agreed to timelines (any delays are timeously communicated)

Generate quality leads for team

Ensure all customer interactions, whether telephonic or via email, are optimal and create an exceptional customer experience

Ensure all departmental hardware, software and budgetary requirements are accurately and optimally managed

Ensure appropriate team capacity planning (incl. accurate job descriptions, minimal vacancies)

Manage staff performance and personal development plans (incl. setting KPAs/ KPIs, bi-annual performance discussions, performance management) Skills, know-how and experience:

Must have: (5 or 6 Max)

Excellent written and verbal communication skills in business English

Strong Analytical Skills

Preferable knowledge of Accounting and Payroll products

Committed to delivery based outcomes

Willing to take on additional responsibility

Excellent analytical skills, strong communications and interpersonal skills

Excellent capabilities in business team motivation, High level of business skills

Highly motivated self-starter – ability to manage multiple stakeholders under pressure and at different levels in the organisation

Demonstrates and demands personal commitment to team goals

2+ years experience with regard to team management in a high performance environment

1+ Experience of leading telesales activities in direct model

Proficient in business Internal System’s

Preferred: (2 or 3 Max)

Experience of leading telemarketing teams

Experience on dotted line management and solid line management

Extensive understanding of internal systems

Experience managing performance and driving a culture of learning and excellence

Driven, self-motivated individual that can achieve objectives and problem solve within a high paced, stressful environment

Strong numerical and quantitative skills with the ability to provide accurate reporting, forecasting and planning

Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes

Exceptional verbal and written communication skills with the ability to build longstanding relationships with all employee levels, business partners and customers

Ability to accept and perform new job responsibilities as needed

Positive, solutions based attitude with an affinity towards providing excellent customer service and motivate colleagues toward group objectives

Technical / professional qualifications

Degree or equivalent , Business / Finance qualification

Exceptional knowledge of MS Office Suite (PowerPoint, Outlook, Word and Excel)




South Africa

Office Location:


Location Region


How to Apply

Submit your CV and Application online : Click Here

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